Manager, End User Device Architecture

Position: Manager, End User Device Architecture
Location: Memphis TN hybrid role, (3+ days onsite in office).
Duration: 6+ Months Temp to Hire (could do perm if necessary)
Pay Rate: $60/hr

Position Summary:
The Manager, End User Device Architecture provides enterprise-level architecture leadership for end-user devices—Windows/macOS laptops & desktops, iOS/iPadOS, Android, RF/industrial endpoints, and printers. The role designs standards, guides technology decisions, and steers the operational handoff from Transform to Run, ensuring secure, scalable, and cost-effective endpoint capabilities aligned to our business strategy.

Key Responsibilities:

1. 1. 1. Architecture, Standards & Roadmaps:
         a. Define and maintain enterprise standards for end-user devices across OS/hardware classes; publish versioned reference architectures and roadmaps.
         b. Establish guardrails for image management, configuration baselines, application delivery, identity/endpoint posture, and device lifecycle (procure ? build ? operate ? retire).
      2. Modern Endpoint Management (MECM/Intune):
         a. Architect Intune policies, compliance profiles, enrollment flows, and app delivery across platforms; ensure coherent coexistence with MECM.
         b. Specify Cloud Management Gateway (CMG) design, Company Portal utilization, and Autopilot scenarios to manage remote/hybrid endpoints (including off-VPN).
         c. Set packaging/patching standards (quality rings, pilot cohorts, rollback criteria) and telemetry models (e.g., Endpoint Analytics/Nexthink) to measure device experience.
      3. Security & Compliance (Zero Trust by design):
         a. Embed device posture, Defender AV/EDR, BitLocker, LAPS/EPM, and Conditional Access into baseline architecture; align with CyberSecurity on controls and exceptions.
         b. Define audit-ready evidence (policy compliance, patch levels, encryption attestation) and support regulatory initiatives impacting endpoints.
      4. Transform ? Run Operational Transition:
         a. Create RACI and runbooks for handoff of build/operate tasks to Run teams/MSPs; standardize tooling/processes to simplify support.
         b. Reduce technical debt by consolidating legacy configurations, retiring redundant tools, and codifying “golden” images/profiles.
      5. Stakeholder Engagement & Governance:
         a. Lead architecture reviews and backlog prioritization with PMO; communicate decisions and trade-offs to business partners (North America, Brazil, Poland).
         b. Contribute to governance frameworks and decision-making guidelines for design/build activities within ETS Projects – Design & Build.
      6. Vendor & MSP Integration:
         a. Define technical requirements for RFPs; evaluate vendor solutions (MSP, hardware, software) and drive price/performance outcomes for EUC services.
         b. Ensure architecture compatibility with Service Desk/ITSM/ITAM processes and MSP operational models.
      7. Continuous Learning & Thought Leadership:
         a. Track technology trends relevant to EUC (e.g., AI-assisted patch ring prioritization); bring forward pragmatic recommendations and share insights across the enterprise.

Required Skills and Knowledge:
• 7+ years in EUC/endpoint engineering or architecture with hands-on experience in Intune (MDM/MAM), MECM, Autopilot, Entra ID/Azure AD, Conditional Access, Defender, and BitLocker.
• Expertise in Windows 10/11, macOS, iOS/iPadOS, Android enterprise management; familiarity with Universal Print and modern packaging/patching.
• Proven ability to publish architecture standards and drive cross-functional buy-in with PMO, Security, Run operations, and MSP partners.
• Language skills: Fluent in English; Portuguese (Brazil) or Polish (Poland) a plus. Occasional travel (~10%) for workshops, stakeholder engagement, and operational handoffs.
• Ability to work effectively across regions/time zones; strong written/verbal communication in English.
Competencies:
• Courageous
• Trustworthy
• Entrepreneurial
• Inclusive and Collaborative
• Team-Oriented
• Agile
• Business Savvy
• Customer Focus

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