Problem Management Analyst
AspireIT Solutions
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Job Details
Skills
- incident management
- problem management
Summary
Job Title: Problem Management Analyst
Location: Austin, TX (Onsite/Hybrid)
Experience: 5+ Years
Partner with the Problem Management Lead to transform reactive incident data into proactive, systemic improvements. This role owns the analytical foundation — validating, categorizing, and identifying patterns across incidents and Post-Incident Reports (PIRs) to drive speed, accuracy, and measurable impact.
Key Responsibilities
1. Incident & PIR Data Quality
- Validate, cleanse, and categorize incidents and PIRs into existing problem sets
- Identify categorization gaps and surface misclassified records
- Propose improvements to taxonomy and data structuring
- Ensure data integrity for reliable trend analysis and decision-making
2. Pattern Recognition & Prevention Pipeline
- Maintain real-time awareness of incident activity and emerging risks
- Identify recurring themes, tooling gaps, and process bottlenecks
- Build and maintain a backlog of preventive improvement opportunities
- Execute small-to-medium initiatives end-to-end with the Problem Management Lead
3. Reporting & Narrative Development
- Develop, refresh, and maintain dashboards, reports, and executive decks
- Integrate and analyze data from multiple ticketing and data systems
- Translate complex, multi-source data into clear, actionable insights
- Ensure high accuracy and quality in all reporting outputs
4. Cross-Functional Coordination
- Drive DRI (Directly Responsible Individual) syncs and working sessions
- Manage action trackers, meeting agendas, and follow-ups
- Facilitate knowledge transfer and documentation across teams
- Ensure smooth progression of problem management workflows
5. Corrective Action Management
- Track and drive post-incident corrective actions to closure
- Conduct regular check-ins with stakeholders
- Escalate risks or delays proactively
- Ensure accountability and completion — not just documentation — of actions
Based in the vibrant community of Frisco, TX, we specialize in connecting top-tier talent with leading companies across industries.
What Sets Us Apart?
-Personalized Approach: We believe in the power of tailored solutions. Our dedicated team takes the time to understand your unique needs and aspirations, ensuring the perfect match every time.
-Industry Expertise: With years of experience under our belt, we''ve honed our expertise in various sectors, from technology and finance to healthcare and beyond.
-Commitment to Excellence: Quality is non-negotiable for us. We''re committed to delivering unparalleled service, exceeding expectations at every turn.
- Dice Id: 91164451
- Position Id: 2721-38578-
- Posted 5 days ago
Company Info
About AspireIT Solutions
Aspire IT: Your Trusted Partner in IT Staffing & SAP Consulting Solutions
Founded by a seasoned SAP architect with over 20 years of hands-on consulting experience, Aspire IT was built with a clear mission: to bridge the talent gap in the IT industry and empower businesses with top-notch solutions and expertise.
Having led numerous mission-critical projects, our founder witnessed the recurring challenges organizations face in securing the right IT talent—skilled professionals who can not only execute but also drive transformation. Aspire IT was created to solve that problem.
SAP Consulting – Unlocking Business Efficiency
At Aspire IT, we go beyond just implementing systems—we architect scalable SAP solutions tailored to your business goals. Whether it's streamlining your supply chain, enhancing financial operations, or driving enterprise-wide digital transformation, our SAP consultants are here to deliver measurable impact.
Our SAP expertise includes:
S/4HANA Migrations & Implementations
SAP FICO, SD, MM, PP, PM, and more
SAP Analytics & Reporting
SuccessFactors, Ariba, MDG, and BTP Solutions
Data & Reporting – Turning Insights into Action
In the age of digital acceleration, data is your most powerful asset. Aspire IT empowers businesses with advanced analytics and reporting capabilities to convert raw data into actionable intelligence. From dashboards to predictive insights, we help you make decisions that drive growth.
Services include:
BI & Data Visualization (Power BI, SAP BW/BI, Tableau)
Predictive Analytics & Forecasting
Data Strategy & Governance
Why Aspire IT?
With 15+ years of collective experience in IT staffing, project execution, and consulting, Aspire IT offers a uniquely agile approach to talent and solution delivery. We move fast, we stay flexible, and we understand the industry inside-out.
What sets us apart:
Rapid placement of top-tier IT consultants
Deep expertise in both legacy and next-gen technologies
A commitment to consultant success and client satisfaction
Proven track record of driving project outcomes
Let Aspire IT be your catalyst for IT excellence—whether you're building a project team or transforming your enterprise systems.
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