Role : Engagement Manager
Duration : Long Term Contact
Location : Atlanta GA Chicago IL and Vienna VA
Responsibilities
Engagement Program Management Leadership
Lead day today program management execution for large complex enterprise transformation initiatives with primary accountability for PMO rigor delivery controls and execution transparency
Own the engagement operating model ensuring consistent application of program management standards processes and governance across all works treams
Act as the single point of accountability for program execution health enabling Program Sponsors and Directors to make informed decisions
PMO Governance Execution Control
Establish and manage all core PMO disciplines including scope schedule cost quality risks issues dependencies assumptions and benefits tracking
Develop and maintain the Integrated Master Schedule IMS milestone plans critical path analysis and interwork stream dependency tracking
Own and operate RAID management proactively driving mitigation escalations and resolution
Lead change control and scope governance ensuring disciplined intake impact analysis and approval workflows to prevent over commitment
Define track and report on program KPIs and success metrics aligning delivery performance to business outcomes
Financial Commercial Management
Own program financial management including budgeting forecasting actuals tracking variance analysis and financial reporting
Track vendor and partner commercials milestones and deliverables ensuring alignment to contractual commitments
Support benefits realization tracking and value realization reporting in partnership with business stakeholders
Stakeholder Vendor Communications Management
Operate structured executive and operational governance forums including status reviews SteerCo materials and decision logs
Produce executive ready reporting with clear concise narratives on progress risks decisions and corrective actions
Coordinate across multivendor delivery teams ensuring alignment to plans dependencies and milestones
Serve as a trusted partner to business technology and operations stakeholders managing expectations and driving alignment
Delivery Assurance Operational Readiness
Enforce delivery discipline across release planning readiness reviews golive criteria and stabilization hyper care tracking
Ensure required artifacts are produced to support operational readiness and service transition in coordination with delivery and operations teams
Identify early indicators of delivery risk and recommend corrective actions to Program Leadership
Qualifications
12 years of experience in enterprise program and engagement management with a strong focus on PMO led delivery governance
Proven experience managing largescale multi workstream transformation programs preferably involving CCaaS CRM or enterprise platform modernization
Demonstrated expertise in program governance financial management RAID management change control and executive reporting
Strong experience operating in multivendor and system integratorled environments
Excellent executive communication skills with the ability to translate delivery data into clear action oriented insights
Strong command of Agile Hybrid and Waterfall delivery models with the ability to apply them pragmatically at scale
Experience in regulated industries Financial Services Insurance Healthcare preferred
Certifications preferred PMP PgMP SAFe ITIL or equivalent program portfolio management credentials
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