Clinical Data Application Support role

Job Title: Clinical Data Application Support role

Location: North Chicago, IL

Employment Type: Contract

Experience: 12+ Years

Rate: $70/ hr to $75/hr on C2C

Key Responsibilities:

• Provide first-line and advanced technical support for a clinical data management application.

• Troubleshoot and resolve issues related to Python-based integrations and PostgreSQL databases.

• Work with vendors and internal teams to maintain AWS-hosted application infrastructure.

• Support application deployments and upgrades as part of Agile sprint cycles.

• Apply ITIL practices for incident, problem, and change management.

• Monitor application health and performance using CloudWatch, ELK, or other monitoring/logging tools.

• Maintain documentation and knowledge base for recurring issues and resolutions.

• Communicate technical updates and solutions to stakeholders and end users.

Required Skills:

• Strong experience with Python (integration troubleshooting/support)

• Hands-on exposure to AWS Cloud infrastructure and operations

• Knowledge of Clinical Data Management systems

• Experience with PostgreSQL database analysis and troubleshooting

Preferred / Secondary Skills:

• Monitoring & logging tools such as CloudWatch or ELK Stack

• Knowledge of ITIL framework (incident/change/problem management)

• Experience working in Agile environments

• Exposure to Apache Airflow, Informatica, or PL/SQL

• Experience working in Application Support or Enhancement models