Technical Manager

Role: Technical Manager - Empower LOS 

Location: San Antonio or Dallas, TX (Onsite from day one, Remote NOT allowed)

Duration: 24 Months

Must have skill: 
Empower LOS (5+ years)
Mortgage Loan Origination Systems (LOS) Implementation
Mortgage Lending Domain Expertise
LOS Configuration & Business Rules Management

Job Description:

We are seeking an experienced Dark Matter LOS Empower Implementation Lead to lead enterprise mortgage transformation programs leveraging Dark Matter Empower LOS and AIVA (Artificial Intelligence Virtual Assistant) solutions. The ideal candidate will drive end-to-end LOS implementation, configuration, integration, workflow automation, and digital mortgage modernization initiatives.

Responsibilities

• The role is responsible for leading Empower LOS deployments, upgrades, and optimization efforts; managing project delivery, stakeholder engagement, and governance; and ensuring seamless integration with mortgage ecosystem platforms.
• The candidate will work closely with business, operations, product, and technology teams to streamline loan origination processes, improve borrower experience, and increase operational efficiency.
• Experience implementing AIVA for AI-driven borrower engagement, automated communications, document collection, loan status updates, and self-service capabilities is essential.
• The candidate should also have experience integrating Empower with PPE, DU/LPA, credit bureaus, income and asset verification providers, CRM platforms, document management solutions, eClosing, eNote, and eVault platforms.
• Strong knowledge of mortgage origination processes, regulatory compliance (TRID, RESPA, HMDA, FHA, VA, FNMA, Freddie Mac), Agile delivery, and large-scale implementation programs is required.

Preferred skills:

• eClosing, eNotes, eVault
• DU/LPA, PPE & Third-Party Mortgage Integrations
• PMP, PMI-ACP, or Scrum Master Certification
• Mortgage Digital Transformation ProgramsHAProxy
• NGINX

Qualifications

• Bachelor''''s degree in Computer Science, Information Technology, Engineering, or related field.
• 5–8+ years of enterprise networking experience.
• Experience supporting mission-critical production environments.
• Excellent troubleshooting, communication, and documentation skills.

Preferred Certifications

• CCNA (Required)
• CCNP Enterprise
• Palo Alto PCNSA/PCNSE
• AWS Advanced Networking – Specialty
• AWS Solutions Architect – Associate
• Arista ACE
• RHCSA/RHCE (Good to Have)