Cloud Solutions Administrator (IT System Admin - Senior/Specialist)

Salary : $92,760.00 - $124,752.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 26DOT-HQ-05542-1
Department: Dept. of Transportation
Division: Headquarters
Opening Date: 05/18/2026
Closing Date: 5/25/2026 11:59 PM Pacific

Description
About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation!
The Opportunity

WSDOT Technology Services Division is seeking a skilled Microsoft 365 specialist to provide advanced technical support, administration, and troubleshooting for cloud applications and enterprise end-user services. Serving as the Cloud Services Administrator, this position will provide Tier 3 support for Microsoft 365 Products, enterprise SaaS applications, and thin client solutions, and act as the primary intake point for incident response within Enterprise Field Services. This role will involve managing and resolving incidents for tools including SharePoint Online, Teams, OneDrive, Copilot, Purview, Adobe, Zoom, and Bluebeam, and performing M365 administration tasks such as role management, compliance, billing, licensing, and end-user configuration. Our top candidate will demonstrate strong problem-solving skills, the ability to independently resolve complex technical issues, experience supporting enterprise applications and collaboration tools, and a commitment to ensuring reliable, high-performance technology services for WSDOT employees.
What to Expect

The Enterprise Field Services team serves as the agency-wide administration organization for end-user technologies and core IT services used by 9,000 employees, including partner agencies such as the State Transportation Commission and the Office of Minority and Women's Business Enterprises. Systems supported include Microsoft 365, Entra ID, Active Directory, SaaS applications, and software deployment tools. This position reports to the Enterprise Field Services Supervisor and contributes to a collaborative, innovative environment focused on enabling seamless technology experiences for agency staff.
Among the varied range of responsibilities held within this role, the Cloud Solutions Administrator will:

• Provide advanced technical knowledge of the Microsoft 365 environment and applications and other related services.
• Troubleshoot and resolve complex technical issues related to M365 applications and services.
• Provide technical support for SaaS applications, including Adobe, Microsoft, and many other supported cloud services.
• Evaluate, plan, and collaborate with internal stakeholders and external vendors to maximize new features and capabilities of SaaS applications used at WSDOT.
• Help define strategic directions, communication plans, awareness campaigns, and training.
• Identify and notify internal stakeholders of events that have or will affect cloud services.
• Use of the Microsoft 365 Admin console to manage user access to Microsoft 365 and other cloud services.
• Identify, diagnose, and resolve SaaS licensing issues using Microsoft's Entra ID and Azure Active Directory.
• Administer on-prem Active Directory to provide access to SaaS titles such as M365, Adobe, Zoom, and many other cloud services.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Advanced Cloud Administration: Demonstrated ability to design, implement, and optimize Microsoft 365 enterprise environments (SharePoint Online, Teams, OneDrive, Purview, Copilot).
• Identity and Access Management: Expertise in administering Microsoft Entra ID (Azure Active Directory) and integrating SaaS platforms securely.
• Automation and Scripting: Proficiency in PowerShell scripting for automation and troubleshooting in M365 and Entra ID environments.
• Problem Solving and Analytical Thinking: Ability to diagnose complex technical issues, perform root cause analysis, and implement sustainable solutions.
• Leadership and Mentorship: Skills to provide technical guidance and coaching to peers and junior staff.
• Collaboration and Communication: Skills and ability to effectively consult with diverse stakeholders and vendors to align technology solutions with organizational goals.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

It is preferred that qualified candidates also demonstrate:

• Microsoft Power Platform Experience: Familiarity with Power Automate and Power Apps.
• SharePoint Online and Teams Administration: Experience supporting collaboration platforms.
• SaaS Governance and Integration: Knowledge of managing Adobe, Zoom, and other SaaS applications.
• Project Management Skills: Experience in managing IT projects, including planning, execution, and monitoring.
• Cybersecurity Knowledge: Advanced understanding of cybersecurity principles and practices, particularly in the context of cloud environments.
• Change Management: Proficiency in Change Management principles.
• Customer Relationship Management: Experience with systems for ticketing and license management.
• Vendor Management: Skills in managing relationships with external vendors.

*To review the full Position Description, please follow the directions in the Contact Us section of this posting.
Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit ;/li>

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information.

Check out this video to learn more:
How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference 26DOT-HQ-05542-1 in the subject line.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

Please select the response that best describes your most recent cloud administrator role and responsibilities. If you do not have this experience, please enter N/A.
02

Advanced Cloud Administration: Please select the response that best describes your experience designing, implementing, and optimizing Microsoft 365 enterprise environments. Have you led full deployments of SharePoint Online, Teams, OneDrive, Purview, or Copilot.

• Expert - Led enterprise-wide deployments and optimizations, including governance policies and performance tuning
• Proficient - Supported deployments, configurations, and user adoption efforts
• Familiar - Assisted with M365 administration tasks or smaller-scale projects
• No experience - I have not worked in M365 enterprise administration

03

Identity and Access Management: Please select the response that best describes your experience administering Microsoft Entra ID or Azure Active Directory and integrated SaaS platforms securely.

• Expert - Designed and implemented identity management solutions and secure SaaS integrations across large organizations
• Proficient - Configured users, groups, roles, and conditional access policies; integrated select SaaS applications
• Familiar - Assisted with basic account administration or access assignments
• No experience - I have not managed identity or access systems

04

Automation and Scripting: Please select the response that best describes your experience using PowerShell for automation and troubleshooting in M365 and Entra ID.

• Expert - Developed complex scripts to automate workflows, monitor environments, and remediate issues
• Proficient - Wrote scripts for routine administrative tasks or troubleshooting
• Familiar - Used existing scripts under guidance or ran simple commands
• No experience - I do not have scripting experience

05

Problem Solving and Analytical Thinking: Please select the response that best describes your experience diagnosing complex technical issues and implementing sustainable solutions.

• Expert - Independently resolved high-impact, complex technical problems affecting enterprise users
• Proficient - Contributed to root cause analysis and recommended solutions
• Familiar - Assisted in troubleshooting or problem-solving under supervision
• No experience - I have not performed structured technical problem-solving

06

Leadership and Mentorship: Please select the response that best describes your experience providing guidance, coaching, or supervision.

• Extensive - Regularly lead teams or individuals, providing coaching, mentoring, and technical direction on complex tasks or projects
• Moderate - Occasionally provide guidance or coaching to peers or junior staff, contributing to skill development and problem-solving
• Limited - Provide occasional advice or assistance under supervision but do not formally guide or mentor
• None - I have not provided guidance, coaching, or supervision to others

07

Microsoft Power Platform Experience: Do you have experience with Power Automate or Power Apps?

• Yes - Built automated workflows or custom applications for enterprise use
• Some - Assisted with or configured existing workflows or apps
• No - I have not worked with Power Platform

08

SharePoint Online and Teams Administration: Have you administered SharePoint Online or Teams?

• Yes - Managed enterprise collaboration environments including sites, channels, permissions, and policies
• Some - Assisted with site or channel administration and user support
• No - I have not administered SharePoint or Teams

09

SaaS Governance and Integration: Do you have experience managing SaaS applications like Adobe, Zoom, or Bluebeam?

• Yes - Led integrations, license management, and governance policies
• Some - Assisted with configuration or user support
• No - I have not supported SaaS applications

10

Project Management Skills: Please briefly describe your project management experience. If you do not have this experience, please enter N/A.
11

Cybersecurity Knowledge: Do you have advanced understanding of cybersecurity principles in cloud environments?

• Yes - Implemented security policies, compliance, and incident response in enterprise cloud environments
• Some - Applied security best practices under guidance or for specific projects
• No - I do not have cybersecurity experience

12

Change Management: Are you proficient in Change Management principles?

• Yes - Developed or implemented change management strategies and workflows
• Some - Participated in change management processes
• No - I have not worked in change management

13

Customer Relationship Management: Have you used systems for ticketing, license management, or customer support?

• Yes - Regularly manage tickets, licenses, and user requests, ensuring service quality
• Some - Occasionally used ticketing or license management systems
• No - I have not used CRM or ticketing systems

14

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

15

If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided:
Required Question