Salesforce Business Analyst

HYBRID – “DOWNTOWN “ ATLANTA GA

Local Atlanta Candidates only

Hybrid Work Schedule

Possible contract extension after 6 months.

Salesforce Certified Business Analyst & Administrator

Technical systems and tools frequently utilized include:

 • Salesforce CRM

 • Marketing Cloud

 • IT Business Management

 • Miro

• Microsoft 365 suite

·         Provide ongoing user support including troubleshooting and resolution of more complex Salesforce issues.

·         Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards, including use of cross‑filters and custom report types.

·         Build, optimize, and integrate advanced Marketing Cloud features such as: - Cloud Pages to support digital communication needs and data capture workflows

·         Collaborate with Marketing, Advising, and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions.

·         Ensure data quality and consistency across Marketing Cloud and Salesforce, including troubleshooting list/segment issues and automation behavior.

·         Document processes, enhancements, and recommendations to support ongoing operational excellence.

Minimum Qualifications:

·         Salesforce Certified Business Analyst

·         Salesforce Certified Administrator

·         Demonstrated Salesforce Trailhead knowledge/ranking

·         Preferred Qualifications: Salesforce Platform App Builder

·         Salesforce Marketing Cloud Email Specialist

·         Strong skills in needs analysis and eliciting requirements from both technical and non-technical teams.

·         Problem-Solving: Exceptional problem-solving skills with a strong comfort level working in Salesforce. While you don''t need to know all the answers, you must have the curiosity to find them.

·         Project Management: Experience with project management tasks, including requirements of writing and review, flow and process diagramming, and wireframing.

·         Salesforce Technical Knowledge: Understanding Salesforce skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems