Job Title: Customer Success Manager
About PragmaEdge
PragmaEdge is a premier B2B technology solutions and services provider specializing in Cloud, SaaS, Enterprise Integration, and cutting-edge artificial intelligence. As we scale our Generative AI Practice, we are empowering enterprises across North America to innovate, automate, and digitally transform using next-generation enterprise AI platforms (including IBM watsonx, Google Vertex AI, and Azure OpenAI/Copilot).
Position Overview
We are seeking a high-energy, results-driven Inside Sales Executive to spearhead pipeline growth for our Generative AI Practice in North America. In this role, you will be the tip of the spear—identifying, prospecting, and qualifying net-new enterprise opportunities. You will engage with technical and business leaders (CTOs, CIOs, VPs of AI/Innovation, and Data Leaders) to introduce PragmaEdge’s custom GenAI solutions, frameworks, and consulting services.
This role requires a blend of sharp outbound prospecting skills, a consultative mindset, and a foundational understanding of how Generative AI is reshaping enterprise workflows.
Key Responsibilities
1. Lead Generation & Outbound Prospecting
Execute high-volume, targeted outbound campaigns (via cold calling, personalized emails, LinkedIn Navigator, and video outreach) to target accounts across North America.
Identify and map key stakeholders and decision-makers within Enterprise and Mid-Market accounts (specifically targeting IT, Data, Analytics, and AI Innovation business units).
Leverage modern sales intelligence tools (e.g., ZoomInfo, HubSpot/Salesforce, Apollo) to build and maintain a clean, high-intent database of prospects.
2. Qualification & Consultative Selling
Conduct initial discovery calls to understand a prospect''s current business bottlenecks, data maturity, and potential use cases for Generative AI.
Articulate PragmaEdge’s core GenAI value propositions, including our capabilities around LLM fine-tuning, retrieval-augmented generation (RAG), AI governance, and platform-specific deployments (watsonx, Vertex AI, Azure).
Qualify leads using standard frameworks (BANT/MEDDPICC) and seamlessly transition high-potential opportunities to Account Executives and AI Solutions Architects.
3. Collaboration & Pipeline Management
Partner closely with Marketing and Product teams to align outbound messaging with current campaigns, case studies, and industry trends.
Maintain meticulous records of all interactions, pipeline stages, and forecasting metrics in our CRM.
Consistently meet or exceed monthly and quarterly quotas for Qualified Meetings (SQLs) and pipeline generation.
Requirements & Qualifications
Experience & Education
Experience: 2–5 years of B2B inside sales or business development experience in the technology, IT services, or SaaS space.
Niche Exposure: Prior experience selling AI/ML solutions, cloud services (AWS/Azure/Google Cloud Platform), data analytics, or enterprise software is highly preferred.
Market Familiarity: Proven track record of successfully prospecting into the North American (US & Canada) enterprise market.
Education: Bachelor’s degree in Business, Marketing, Computer Science, or a related field (or equivalent practical experience).
Core Competencies & Skills
Tech-Savvy Mindset: A strong curiosity for AI technology. You don''t need to be a developer, but you must be comfortable discussing concepts like large language models, secure AI deployment, and automation workflows without skipping a beat.
Communication Excellence: Exceptional verbal and written English communication skills. Ability to write highly customized, value-driven cold emails that cut through the noise.
Resilience & Drive: A self-starter mentality with the grit required to handle the fast-paced nature of outbound enterprise prospecting.
Tools: Proficiency with CRM platforms (Salesforce/HubSpot) and modern sales engagement tools (LinkedIn Sales Navigator, ZoomInfo, Outreach/Salesloft).
What We Offer
Competitive base salary with an aggressive, uncapped commission/bonus structure tied to qualified opportunities and closed deals.
Extensive continuous training on Generative AI technologies, enterprise use cases, and advanced sales methodologies.
A clear career progression pathway into Enterprise Account Management, Sales Leadership, or specialized AI Business Consulting.
Comprehensive health benefits, paid time off, and a flexible, collaborative working environment.
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