IT Service Desk Professional

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • Support healthcare applications
  • Support clinical applications
  • Microsoft product support
  • IT Service Desk
  • Log incidents
  • document solutions

Summary

IT Service Desk Professional

Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership.

Key Responsibilities

  • Troubleshoot computer, printer, network, and Microsoft product issues

  • Support healthcare/clinical applications

  • Log incidents, document solutions, and maintain knowledgebase updates

  • Escalate complex issues to appropriate support teams

  • Communicate status updates and ensure customer satisfaction

  • Provide on-call support, including evenings/weekends as scheduled

  • Identify trends and report recurring issues

  • Assist with additional Service Desk projects as needed

Required Skills & Experience

  • 3+ years of IT support or related experience (or certifications in lieu of education)

  • Knowledge of IT troubleshooting and installations

  • Strong customer service and phone etiquette

  • Excellent documentation and communication skills

  • Ability to work independently and in team environments

  • Flexibility for off-hours coverage

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10439527
  • Position Id: 8953741
  • Posted 1 hour ago
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