Job DescriptionIntro Marketing Language: Join a dynamic new team team driving Customer Journey Testing & Automation for a Co-Brand Partner. Make a real impact by enabling seamless testing and automation for the team.
Job Summary: As a Scrum Master in the Customer Journey Testing and Automation Team, you empower teams to deliver high-quality solutions that enhance customer experiences. You will foster a collaborative environment, remove obstacles, and champion agile values to help us achieve our goals. Your leadership will be key in driving continuous improvement and delivering value to our customers and partners.
Job responsibilities: - Facilitate agile ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives
- Guide teams in applying agile principles and best practices to deliver business value
- Identify and remove impediments to team progress
- Foster a culture of continuous improvement and learning
- Collaborate with product owners and stakeholders to ensure clear priorities and requirements
- Support teams in breaking down complex work into actionable tasks
- Track and communicate team progress, metrics, and outcomes
- Coach team members on agile roles, responsibilities, and mindset
- Promote transparency, accountability, and open communication within the team
- Encourage experimentation and innovation to improve processes and outcomes
- Lead by example, modeling servant leadership and adaptability
Required qualifications, capabilities, and skills: - Experience serving as a Scrum Master or Agility Lead for technology or business teams
- Strong understanding of agile frameworks and methodologies
- Excellent facilitation, coaching, and conflict resolution skills
- Ability to build trust and foster collaboration within cross-functional teams
- Strong organizational and time management skills
- Effective verbal and written communication abilities
- Experience working with product owners and stakeholders to define and prioritize work
- Ability to analyze data and metrics to drive team performance
- Demonstrated commitment to continuous learning and improvement
- Proficiency with agile tools and software
- Ability to adapt to changing priorities and environments
Preferred qualifications, capabilities, and skills: - Experience in customer journey testing and automation
- Agile certification (e.g., Certified Scrum Master, Agile Coach)
- Experience working in large, matrixed organizations
- Familiarity with co-brand or partnership-driven environments
- Background in technology, quality assurance, or process improvement
- Experience coaching multiple teams or scaling agile practices
- Knowledge of design thinking or lean methodologies
Optional additional Information: - This role may be eligible for flexible work arrangements
- Visa sponsorship is not available for this position
- Some travel may be required based on business needs
- All candidates must comply with applicable regulatory requirements
- Located in NYC or Wilmington
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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