Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join our team in Malvern, Pennsylvania. The ideal candidate will provide comprehensive technical support to faculty, staff, and students, ensuring smooth operation of IT systems and devices. This is a long-term contract position requiring hands-on expertise in resolving technical issues across mixed operating systems and environments, as well as assisting with audio/visual technology setups.

Responsibilities:
Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently.
Manage and support devices running MacOS, Windows, and ChromeOS.
Assist with the administration of Google Workspace and manage Chromebook devices.
Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals.
Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment.
Collaborate with technical staff onsite to ensure coordinated support efforts.
Follow directives from a virtual technology team to align with organizational IT strategies.
Document resolutions, processes, and technical issues to build a comprehensive knowledge base.

Requirements

Previous experience delivering onsite deskside and helpdesk IT support.
Exceptional communication skills and a customer-focused approach.
Ability to assist users with diverse levels of technical proficiency.
Proficiency in managing devices across MacOS, Windows, and ChromeOS environments.
Solid troubleshooting and problem-solving abilities.
Demonstrated reliability and professionalism in a work environment.
Familiarity with Google Admin Console and Chromebook management is preferred.
Experience in educational institutions and knowledge of classroom or event A/V technology are advantageous.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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