Utility Billing/Customer Care Representative

Hybrid in Houston, TX, US • Posted 1 day ago • Updated 1 day ago
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Utility Billing
  • Payments Processing

Summary

Role: Contracts Analyst

W2 Contract: 12 Months

Location: Hybrid in Houston, TX

  • 1-Day per week onsite - Wednesday

Client: Constellation New Energy

Shift: Monday to Friday 09:00 AM - 06:00 PM CST

Overview

Our client is seeking a Contract Analyst to join their team. In this role, you will be responsible for the paper verification and booking of contracts, ensuring all contract details accurately match internal data systems. You will play a vital role in maintaining data integrity by reviewing customer names, pricing, and terms, while collaborating across departments to resolve any discrepancies. This position requires managing a steady daily workflow to support the team's operational goals within the retail energy sector.

Responsibilities

Perform verification of paper and PDF contracts to ensure customer names, pricing, and terms align perfectly with internal systems.

Book verified contracts into the internal system, processing a target volume of 30 to 40 contracts per day.

Analyze contract data and audit documentation to identify potential discrepancies.

Collaborate and communicate efficiently with internal teams to flag, investigate, and resolve contract mismatches.

Utilize internal contract import systems and tools to manage and track workflow progression.

Required Skills & Experience

High school diploma or equivalent.

2 to 3 years of experience in an analyst, billing, payment operations, or customer care role.

Prior experience working within the energy industry, specifically retail energy or power markets.

Strong proficiency in Microsoft Excel for data verification and tracking.

Exceptional attention to detail and sharp analytical skills.

Excellent verbal and written communication skills with a proven ability to collaborate across various departments.

Home office space with limited distractions (including office equipment monitors (at least 2), keyboard, mouse, headset, webcam)

Experienced with CRM systems, Microsoft Office programs like Excel/Word, SQL (preferred but not required)

Strong written/verbal communication skills.

Ability to work with teammates and autonomously.

Keen attention to detail.

Intermediate or advanced analysis/critical thinking skills.

Experience with issue resolution.

Strong time management/prioritization skills.

Adaptable to processes or systems changes.

Able to provide positive service experience to internal and external stakeholders.

Preferred Skills & Experience

Bachelor's degree or associate degree.

Experience utilizing Salesforce for data management or tracking.

Openness to considering motivated recent college graduates with relevant coursework or a demonstrated interest in the energy industry.

Experience in EDI, Accounting, Payment Reconciliation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10300723
  • Position Id: 23663-GSKJ
  • Posted 1 day ago
Contact the job poster
Santhosh Kumar

Santhosh Kumar

nTech Solutions Recruiter @ nTech Solutions
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