End-User Device Deployment Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an End-User Device Deployment Technician in Coral Gables, FL.

Key Responsibilities:
* Device Provisioning & Configuration: Image, configure, and deploy laptops, workstations, iPads, monitors, and peripherals/accessories in accordance with organizational standards and security policies
* Asset Lifecycle Management: Track and maintain accurate asset records within the CMDB (ServiceNow), including device assignments, transfers, and decommissions
* End-User Support: Provide hands-on technical assistance during device deployments, hardware refreshes, and new hire onboarding to ensure minimal disruption to operations
* Quality Assurance: Perform pre- and post-deployment validation to confirm devices meet functional and compliance requirements
* Inventory Management: Maintain organized inventory of devices and accessories, coordinating with procurement and logistics as needed
* Documentation: Create and maintain accurate deployment records, procedures, and knowledge base articles
* Continuous Improvement: Identify opportunities to streamline deployment processes, reduce deployment cycle times, and improve end-user satisfaction
* Storm readiness and recovery: Maintain, manage, inventory, and provision end-user devices and Starlink equipment during storm restoration efforts

REQUIREMENTS:
* High School diploma/GED or equivalent; Associate's degree in IT or related field preferred
* 1-3 years of experience in end-user computing, desktop support, or IT field services
* Experience with MDM/UEM platforms (e.g., Intune, JAMF, or equivalent)
* Familiarity with Windows OS, macOS, and iOS device management
* Strong understanding of hardware components and peripheral connectivity

Preferred:
* Experience with ServiceNow or equivalent CMDB/ticketing platforms
* Experience with Active Directory
* Familiarity with UPS Enterprise Shipping/Tracking and Management
* Knowledge of enterprise imaging and deployment tools

Core Competencies:
* Accountability
* Attention to Detail
* Customer Focus
* Technical Proficiency
* Collaboration
* Continuous Improvement

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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