Senior NOC Engineer - New York Area - MSP experience preferred

Our MSP client is seeking a Senior. NOC Engineer who will support multiple customer environments and act as an engineering escalation contact supporting multi-vendor networks. Support will include LANs, WANs, Security, and wireless networks for client s customers. You will also update architecture diagrams and design documents for customer networks as the network operations and customer network evolves. The role is a remote, but may require travel for select circumstances.

Time tracking is essential and is required for this role.

RESPONSIBILITIES:

• Configure and troubleshoot routers, switches, collaboration applications, firewalls, and wireless networks.
• Support existing customer installations.
• Perform configuration changes on the customer systems per customer requirements.
• Manage escalated tickets working closely with NOC and SOC engineers.
• Implement firewall changes for customers (Fortinet, Cisco and Palo Alto)
• Notify customers of major network incidents and assist with remediation.
• Create change request documents utilizing approved templates and complete customer change request forms to perform changes to network and infrastructure network.
• Collaborate on the completion of customer questionnaires, solution requirements documents, prepare test plans, create migration plans, build technical plans to support project plans, and ensure delivery per architecture and plans in accordance with documentation standards.
• Prepare and present information to the customer in written, face-to-face and over video presentation format.
• Perform on-site networking related activities to support the networking, collaboration, and security engineering teams.
• Work with project managers and customers when performing on-site and remote IT related items.
• Communicate network engineering configurations and items with customers
• Log all time activity using ConnectWise platform.
• Respond to customer emails in a timely manner.
• Develop and update network diagrams using Visio or similar visualization tools.
• Assist engineering team maintain up to date documentation to customers.
• Meet internally with network engineering team members and project management office to update project status and support items.
• Continue Cyber Security education and training programs (Splunk, Cisco, Palo Alto)
• This role does not have direct reports.
• Participate in on-call rotations for emergency support.
• After-hours and weekend work is required to perform changes to customer environments during non-business hours.

REQUIREMENTS:

• Maintain a minimum of CCNP or equivalent level certification.
• 5+ Years working on enterprise networks.
• Experience administering Cisco, Palo Alto and Fortinet infrastructure.
• Expert knowledge of Layer 2 standards and protocols.
• Expert level understanding of Layer 3 routing protocols: RIP, EIGRP, OSPF and BGP.
• Fundamental knowledge of designing secure network architectures.
• Network diagram creation and modification using Visio or similar drawing tools.
• Proficient using Microsoft Office 365 suite of productivity tools.
• Log time to appropriate projects and tasks.
• Excellent written and verbal communication skills.