L2 Operations Support Engineer (Cloud & DevOps)
K-Tek Resourcing LLC
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Job Details
Skills
- Agile
- Amazon Web Services
- Ansible
- Apache Kafka
- Bash
- Cloud Computing
- Communication
- Continuous Delivery
- Continuous Improvement
- Continuous Integration
- Data Link Layer
- DevOps
- DevSecOps
- Docker
- Documentation
- Dynatrace
- Git
- GitHub
- GitLab
- Good Clinical Practice
- Google Cloud Platform
- Grafana
- ITIL
- Jenkins
- Kubernetes
- Linux Administration
- Messaging
- Microsoft Azure
- Operational Efficiency
- Promotions
- Python
- Recovery
- Regulatory Compliance
- Root Cause Analysis
- SLA
- Scripting
- Splunk
- Terraform
- Windows PowerShell
Summary
L2 Operations Support Engineer (Cloud & DevOps)
USA, Remote
Positions: 7
Position Summary
The L2 Operations Support Engineer is responsible for ensuring the stability, availability, and performance of cloud-native production applications. This role partners with Development, Infrastructure, and DevOps teams to support production operations, application deployments, platform services, and operational automation while driving continuous improvement.
Production Operations & Incident Response
- Provide Level 2 support for production applications and platforms.
- Monitor system health, troubleshoot incidents, restore service, and perform root cause analysis.
- Participate in on-call support and production change activities.
Platform Support (Kubernetes & Kafka)
- Support Kubernetes environments, including deployments, scaling, configuration, and troubleshooting.
- Monitor and support Kafka clusters, topics, brokers, and consumer groups to ensure reliable messaging.
Application Deployment & Release Management
- Support CI/CD pipelines and production deployments.
- Execute release validation, environment promotion, and rollback activities.
DevOps Toolchain & Automation
- Support DevOps tools including Git, Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD, or ArgoCD.
- Develop and maintain Infrastructure as Code using Terraform, Ansible, or similar tools.
- Automate operational tasks using Python, Bash, or PowerShell.
Operational Excellence
- Create and maintain runbooks, knowledge articles, and operational procedures.
- Partner with Development, Infrastructure, and SRE teams to improve reliability, performance, and operational efficiency.
- Support monitoring and observability using tools such as Splunk, Grafana, Prometheus, Datadog, or Dynatrace.
Required Qualifications
- 4+ years supporting enterprise production environments.
- Experience with Kubernetes, Docker, and a public cloud platform (AWS, Azure, or Google Cloud Platform).
- Experience supporting Kafka or similar messaging platforms.
- Hands-on experience with CI/CD pipelines and Infrastructure as Code.
- Strong Linux administration, scripting, troubleshooting, and communication skills.
Preferred Qualifications
- Cloud, Kubernetes (CKA), Terraform, or ITIL certifications.
- Experience working in Agile, DevOps, or DevSecOps environments.
Success Measures
- Maintain high production availability and SLA compliance.
- Reduce incident resolution times through effective troubleshooting and automation.
- Deliver reliable deployments with minimal production impact.
- Continuously improve operational processes, documentation, and platform stability.
- Dice Id: 10411276
- Position Id: 9052120
- Posted 1 hour ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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