IT Support Technician

Job Description: IT Support Technician

Location: Onsite

Schedule: Standard business hours with some fluctuating start/stop times depending on school events

Overview

We are seeking an entry-level IT Support Technician to provide hands-on technical support across campus. This role is ideal for a recent graduate or someone hungry to grow in an IT environment. The position supports a wide range of technologies including Google Workspace administration, basic network and systems troubleshooting, audio/visual equipment, and Apple device management through JAMF.

Strong communication skills and a personable approach are essential. This role is onsite and requires daily interaction with staff, students, and faculty.

Responsibilities

• Provide day-to-day technical support for end users across campus


• Assist with Google Workspace administration including account setup, permissions, and troubleshooting


• Support basic network and system protocols including Wi-Fi connectivity, device imaging, and workstation setup


• Set up, operate, and troubleshoot audio/visual equipment for classrooms and school events


• Support Apple device deployment and management using JAMF


• Respond to support tickets in a timely and professional manner


• Maintain accurate documentation for systems, processes, and inventory


• Assist with event-related technology needs during varying schedules


• Collaborate with senior IT staff on escalations and project work

Qualifications

• 1-2 years of experience in IT support or related field (internships and school experience acceptable)


• Familiarity with Google Workspace administration


• Basic understanding of networking fundamentals and systems protocols


• Exposure to JAMF or Apple device management


• Experience with audio/visual setup and troubleshooting


• Strong communication skills with a personable, customer-focused demeanor


• Ability to troubleshoot issues methodically and learn quickly


• Comfortable working onsite and adapting to schedule changes during events

Preferred Qualities

• Motivated, curious, and eager to grow technical expertise


• Ability to work independently and within a small team


• Strong problem-solving mindset with attention to detail

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.