Enterprise SaaS Governance Analyst
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Job Details
Skills
- CRM
- Governance
Summary
Location: Atlanta GA
Duration: 12 Months
Description:
We are seeking a highly motivated and experienced Program Governance Specialist to join our team.
The successful candidate will play a critical role in ensuring the effective execution and delivery of the program's objectives.
This role will reside within our Client Experience Transformation team and will be focused on implementing a governance structure and delivering the necessary program management and oversight required for our Enterprise CRM function.
This includes establishing key routines and implementing an enhanced operating model inclusive of a revised PDLC (Product Development Lifecycle), rolling out new tools to enable the PDLC and overseeing the orchestration and execution of key meetings, stakeholder engagement, user communication and training throughout the PDLC lifecycle across 5,000+ users across the enterprise.
Key responsibilities
Develop and implement program governance frameworks and processes to ensure alignment with Enterprise CRM program goals and objectives.
Provide program management support, including planning, scheduling, and coordinating program activities across the PDLC.
Monitor program progress and performance, identifying and addressing any issues or risks that may arise.
Collaborate with cross-functional teams to ensure effective communication and coordination of program activities.
Prepare and present regular program status reports to senior management and stakeholders.
Facilitate program meetings and workshops, ensuring that all relevant parties are engaged and informed.
Orchestrate and handle necessary preparation and planning for user training sessions, demo sessions, and other ongoing meetings as part of the product development lifecycle.
Support the development and maintenance of program documentation, including project plans, risk registers, and issue logs.
Support with the creation of user guides, system documentation, and training materials.
Execute communications to 5,000+ user base in partnership with product managers and support team.
Look for ways to continuously improve by Identifying opportunities to streamline PDLC processes and improve efficiency.
We are seeking an individual with experience in managing, governing, and providing continuous improvements to PDLC/SDLC (Product Development Life Cycle/Software Development Life Cycle) to execute SaaS-based platform development and enablement for the business at the enterprise level.
Ideal candidate will have experience with SaaS platforms, not just the MS Dynamic Solutions Center platform
Project Management experience, specifically supporting a Product / Engineering program
of work or department in a fast-paced environment
Experience with SaaS platforms
Project Management Professional (PMP) certification or equivalent preferred
Experience with Bright Idea, ADO, SmartSheet and Populo preferred
Understanding of software development methodologies (Agile, Scrum, Waterfall)
Ability to effectively communicate across the team and with business partners on deliverables,
timelines, and support needed across global time zones and multiple cultures
- Dice Id: 10108743
- Position Id: 2025-2882/12919
- Posted 30+ days ago
Company Info
About Caresoft
Caresoft specializes in IT Project work, Oracle Hyperion Implementations, IT Security, Open Source implementations and placing IT subject matter experts on projects for our Fortune 500 Clients. Our company works to ensure our clients success by exceeding their expectations and providing visionary solutions for future growth and the best possible outcomes.
Founded in 1994, our IT solutions support a broad spectrum of clients ranging from funded ventures to fortune 500 companies. We have a strong presence in the United States and in India with offices in both the countries. We believe in providing practice based IT staffing and consulting solutions. Caresoft has been built on the solid technical backgrounds and visionary foresight.
Our consultants are highly talented, goal-oriented individuals who are dedicated to providing first-rate services. We are also aggressively pursuing numerous business partnerships to focus on the latest technologies. Our company has grown because of our determination to be the best. We are devoted to understanding and meeting the needs of our clients and the goals of our employees. At caresoft everyone from top management down pulls together to provide our clients with the absolute best IT solutions.
Caresoft firmly believes that its competitive edge is derived from its people and one of the main catalysts for CSI's success has indeed been its tremendously talented IT workforce. Our commitment to our clients is reflected by the amount of time and money we invest in recruiting, developing, training, mentoring and growing our people.
At CSI, we employ the best talent in the industry, train them in various technology and lines of business and provide them with the best technologies & projects to work on. Since the business of consulting makes the importance of a talented, motivated and creative workforce grow manifold, we have a well-defined Human Resource Development program in place that is based on providing a competitive compensation, fair evaluation, mentoring, training and growth. We attribute our high retention ratio to this successfully implemented program.
Why Join Caresoft?
At Caresoft Inc., our motto is "We Care". This is visible in our relationships with our Past and Present clients and with our Past and Present employees. At Caresoft, we put the Human Touch as our first priority. Coupled with our Consultants' High Tech. Expertise and Professional Attitude we provide complete System Solutions to our Clients. We are committed to providing leading edge services and technology and we offer some of the Industry's finest consulting and specialty services integrating state-of-the-art systems.
We Take Care of Our People
At Caresoft; we offer you not just a job, but a career.
Company Quick Facts
Among fastest 50 growing NJ Tech Companies 5 consecutive years - Deloitte & Touche
Nominated for Fortune List of - 100 Best SM Companies to work for - Great Places to Work Institute / Fortune
More Quick Facts
Top 100 Outsourcing Vendors - "Black Book of Outsourcing" By Outsourcing Management Institute
Oracle Gold Partner, Microsoft Gold Partner, IBM Business Partner, SUN iForce Partner
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