Title: Enterprise SaaS Governance Analyst
Location: Atlanta GA
Duration: 12 Months
Description:
We are seeking a highly motivated and experienced Program Governance Specialist to join our team.
This role will be focused on implementing program governance and providing program management support for a key enterprise initiative.
The successful candidate will play a critical role in ensuring the effective execution and delivery of the program's objectives.
This role will reside within our Client Experience Transformation team and will be focused on implementing a governance structure and delivering the necessary program management and oversight required for our Enterprise CRM function.
This includes establishing key routines and implementing an enhanced operating model inclusive of a revised PDLC (Product Development Lifecycle), rolling out new tools to enable the PDLC and overseeing the orchestration and execution of key meetings, stakeholder engagement, user communication and training throughout the PDLC lifecycle across 5,000+ users across the enterprise.
Key responsibilities
Develop and implement program governance frameworks and processes to ensure alignment with Enterprise CRM program goals and objectives.
Provide program management support, including planning, scheduling, and coordinating program activities across the PDLC.
Monitor program progress and performance, identifying and addressing any issues or risks that may arise.
Collaborate with cross-functional teams to ensure effective communication and coordination of program activities.
Prepare and present regular program status reports to senior management and stakeholders.
Facilitate program meetings and workshops, ensuring that all relevant parties are engaged and informed.
Orchestrate and handle necessary preparation and planning for user training sessions, demo sessions, and other ongoing meetings as part of the product development lifecycle.
Support the development and maintenance of program documentation, including project plans, risk registers, and issue logs.
Support with the creation of user guides, system documentation, and training materials.
Execute communications to 5,000+ user base in partnership with product managers and support team.
Look for ways to continuously improve by Identifying opportunities to streamline PDLC processes and improve efficiency.
We are seeking an individual with experience in managing, governing, and providing continuous improvements to PDLC/SDLC (Product Development Life Cycle/Software Development Life Cycle) to execute SaaS-based platform development and enablement for the business at the enterprise level.
Ideal candidate will have experience with SaaS platforms, not just the MS Dynamic Solutions Center platform
Requirements:
Project Management experience, specifically supporting a Product / Engineering program
of work or department in a fast-paced environment
Experience with SaaS platforms
Project Management Professional (PMP) certification or equivalent preferred
Experience with Bright Idea, ADO, SmartSheet and Populo preferred
Understanding of software development methodologies (Agile, Scrum, Waterfall)
Ability to effectively communicate across the team and with business partners on deliverables,
timelines, and support needed across global time zones and multiple cultures
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