Technical Account Manager

Description

The Mine Platform Customer Enablement Specialist is a product-focused leader responsible for driving successful customer adoption, deployment, and optimization of the Mine Platform across global mining operations. This role combines product management, technical expertise, and customer engagement to ensure secure, scalable, and high-performing implementations. The ideal candidate brings strong expertise in networking, cybersecurity, Kubernetes-based platforms, and secure operational environments. This role requires close collaboration with engineering, cybersecurity, operations, sales, and customer stakeholders. Travel to customer sites and regional offices is required. Major Responsibilities/Essential Functions (The purpose of this section is to define high priority/high frequency work that needs to be performed in the role, not provide an exhaustive list of all tasks the employee may perform.) Product & Strategy Act as the product-facing lead for customer enablement of the Mine Platform. Translate customer operational needs into product requirements and roadmap inputs. Partner with engineering to prioritize features that improve deployability, security, and operational resilience. Support go-to-market strategies for new platform capabilities. Develop deployment standards, reference architectures, and best practices. Customer Enablement Lead technical onboarding and enablement for new platform deployments. Serve as the trusted advisor to customers on secure architecture and operational best practices. Guide customers through networking, security, and Kubernetes-based platform integrations. Develop training materials, playbooks, and documentation. Conduct on-site and remote workshops to ensure successful adoption. Technical Leadership Define secure-by-design deployment patterns for edge and cloud-connected mining environments. Oversee secure configuration of networking, access control, identity management, and data flows. Ensure platform compliance with enterprise security and operational standards. Support troubleshooting of complex deployment and integration challenges. Cross-Functional Collaboration Work closely with: o Engineering (platform, DevOps, security) o IT and cybersecurity teams o Sales and customer success o Field service and operations teams Provide structured feedback loops from field deployments into product improvements. Required Technical Skills & Experience Core Technical Competencies Strong understanding of: o Enterprise and industrial networking (LAN/WAN, VLANs, routing, firewalls, VPNs) o OT/IT integration in industrial environments o Cybersecurity principles (zero trust, IAM, encryption, PKI, network segmentation) Hands-on experience with: o Kubernetes (cluster architecture, deployments, Helm, operators) o Containerized workloads and orchestration o Secure cloud and hybrid architectures (AWS, Azure, or similar) o Infrastructure as Code (e.g., Terraform, Ansible) - preferred Experience with: o Secure operations in regulated or critical infrastructure environments o Observability, monitoring, and logging frameworks o CI/CD pipelines and DevSecOps principles Proven ability to: o Translate customer requirements into product features. o Define roadmaps and prioritize backlog. o Write clear product requirements and technical documentation. Experience working with agile development methodologies. Soft Skills & Leadership Competencies Customer-Centric Mindset Strong ability to build trust with technical and operational stakeholders. Confident presenting to both executive and technical audiences. Ability to simplify complex technical topics for diverse audiences. Strategic Thinking Systems-level thinking across networking, platform architecture, and operations. Ability to balance short-term customer needs with long-term product strategy. Strong prioritization and decision-making skills. Communication & Influence Excellent written and verbal communication skills. Ability to influence cross-functional teams without direct authority. Skilled at aligning engineering and customer expectations. Problem Solving & Adaptability Calm and structured under pressure. Capable of diagnosing complex, multi-layer technical issues. Comfortable working in remote, field, and enterprise environments. Collaboration & Leadership Strong team player with cross-functional collaboration experience. High ownership mindset and accountability. Ability to operate independently in ambiguous environments.

Skills

Technical Account Management, Sales support, kubernetes, software sales, product ownership, network security, cybersecurity, CI/CD, product backlog

Top Skills Details

Technical Account Management,Sales support,kubernetes,software sales

Additional Skills & Qualifications

Industry & Domain Experience (Preferred) Mining, heavy industry, industrial automation, or IIoT environments. Edge computing deployments. High-availability and remote operations environments Required Education & Experience Bachelor's degree in Engineering, Computer Science, Information Systems, or related field (Master's preferred). Demonstrated experience leading technical engagements with enterprise or industrial customers. 5+ years in a technical role such as IT, technical product ownership, or technical customer enablement roles.

Experience Level

Intermediate Level

Job Type & Location
This is a Permanent position based out of Tucson, AZ.
Pay and Benefits
The pay range for this position is $175000.00 - $190000.00/yr.
Medical, vision, dental, 401k
Workplace Type
This is a hybrid position in Tucson,AZ.
Application Deadline
This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.