SNI Companies has teamed with a valued client on a search for an
IT Support Specialist. The IT Support Specialist will be responsible of technical support, solutions based implementation and IT Troubleshooting.
Key Responsibilities include:
* The IT Support Specialist will be responsible for offering Tier One Support for a wide variety of clients.
* The IT Support Specialist will be responsible for traveling between a variety of locations in an attempt to offer high levels of IT Support.
* The IT Support Specialist will offer troubleshooting for software issues and escalate top level IT Support issues.
* The IT Support Specialist will work to develop training systems and be responsible for serving as a lead for documentation.
* The IT Support Specialist should have a minimum of 3 years of IT experience along with strong experience in networking and SaaS applications.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience- Associate degree (AS) or current enrollment in bachelor's program (B.S. /B. A.) in Computer Science and 1-2 years related experience preferred. Experience may be substituted for degree.
- Experience as a PC Technician / Help Desk Technician, Preferred.
Other Skills and Abilities- Excellent problem solving, communication and people skills; demonstrates high-level customer service and the ability to work in a team environment.
- Understands and acknowledges confidentiality issues surrounding company information and will not view or share information that is restricted for others use/viewing only. Utilizes a high degree of ethical restraint in the use of network administration powers and access privileges.
- Familiar with Windows Networks, Active Directory, VMware ESX, ISCI SAN, TCP/IP Protocol, 802.11 protocols, IPSEC protocol, VLAN's, Wireless Networking, Exchange, and Microsoft Office products
Compensation and Benefits:The compensation for this position starts in the range of $28/hr. Insurance, and other benefit options that are offered include:
- Medical, Dental and Vision
- Disability Insurance
- Supplemental Life Insurance
- Health Savings Account (HSA)
- Fixed Indemnity Plans
- Voluntary Benefits
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