Candidates from any KP location in CA, OR, CO, WA, GA, MD, VA, HI or D.C. Only. Overview:The Forecasting team enables confident operational planning and resource optimization across the contact center by delivering accurate, data-driven forecasts for call volume, staffing needs, and workload trends. We support operational leaders by analyzing historical patterns, identifying drivers of demand, and continuously improving short-, mid-, and long-range forecasting models.
This role ensures that workforce decisions are grounded in reliable insights, enabling service level performance, staffing efficiency, and proactive planning across the organization. As a Forecaster, you will maintain forecasting models, monitor performance against plan, collaborate closely with operations and workforce management partners, and help build a scalable, trusted forecasting ecosystem that supports strategic and day-to-day business needs.
Job Summary:This individual contributor is primarily responsible for assisting senior employees in supporting data-informed decisions, assisting with data and information gathering for targeted variables in an established systematic fashion, and supporting data preparation for analytic efforts. This position assists with the execution of creative data analytic approaches leading to actionable outcomes, assists with the development, implementation, and automation of business and reporting solutions, and assists with data analysis interpretation.
Essential Responsibilities:- Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies and applying data, and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
- Assists with data analysis interpretation by organizing and editing reports and presentations telling a compelling story to stakeholders to enable and influence decision making.
- Supports data-informed decisions under the guidance of more senior employees by working with clients to identify and clarify key business needs; assisting in the development of outcomes and process measures; translating business requirements; informing data/information needs and data collection methods; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting end-users; and documenting processes and deliverables.
- Assists with data and information gathering for targeted variables in an established systematic fashion by cleaning and organizing data; querying, merging, and extracting data across sources; completing routine data refresh and update; and providing user support and documentation.
- Supports data preparation for analytic efforts under the guidance of more senior employees by cleaning data to ensure quality and accuracy based on provided guidelines; and consolidating data.
- Assists with the execution of creative data analytic approaches leading to actionable outcomes by organizing metrics to be analyzed and calculating algorithms and conducting basic analyses under the guidance of more senior employees, including descriptive statistics.
- Assists with the development, implementation, and automation of business and reporting solutions by creating summary statistics; organizing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; identifying opportunities to improve exiting reporting solutions; and preparing documentation as appropriate.
Knowledge, Skills and Abilities: (Core)- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)- Data Mining
- Data Visualization Tools
- Statistical Programming Language
- Written Communication
Minimum Qualifications: - Bachelors degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field OR Minimum two (2) years experience in data analytics or a directly related field.
Preferred Qualifications:- One (1) year experience working with Access.
- One (1) year data simulation experience.
Primary Location: Oregon,Portland,Nicolai Service Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Po/Ho Corp - MOC Workforce Analytics - 0308
Pay Range: $70500 - $91190 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.
Travel: No
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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