Description
This person will be the first line of defense for reported production issues. They'll investigate whether an issue is a true production defect, user errors, expected behavior (working as designed) or enhancement request or new functionality. They will help to qualify the issues and then work with a group of three consultants (India) that are already there to make sure that those tickets are logged correctly that they're brought to the product owners so that they can be prioritized for execution
Review and look up user sessions, analytics, behavior patterns then validate whether an issue is real, if the issue can be reproduced, or if the issue is isolated or systemic. Will be responsible for validating whether reported issues are real and reproducible. The customer expects this person to ask questions, validate assumptions, and confirm intent - not operate independently at first.
Work with 3 existing consultants/contractors to ensure tickets are logged correctly, issues are clearly documented, and proper context is provided before escalation. Acts as a quality filter before issues reach Product Owners.
Skills
Product management, product analysis, business analysis, User stories
Top Skills Details
Product management,product analysis,business analysis
Additional Skills & Qualifications
Azure DevOps (MS)
PM Software (Craft.io or Product Board or ClickUp)
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Denver, CO.
Pay and Benefits
The pay range for this position is $35.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Denver,CO.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005835398
- Posted 4 hours ago