Service Improvement Owner (IT Project Manager)

Service Improvement Owner (IT Project Manager)

Introduction
GavinHeath is partnering with a client in Colorado Springs, CO, in the financial services industry looking to add a Service Improvement Owner to their team. This is a Contract position.

Responsibilities

• Lead the design and implementation of governance and continuous-improvement frameworks for infrastructure initiatives—server and OS upgrades, network refreshes, virtualization projects, and disaster-recovery efforts—overseeing budgets up to $60 million.
• Translate executive strategy into clear objectives and measurable milestones, ensuring that process enhancements drive tangible efficiency gains and elevated member service.
• Establish and manage a standardized project-intake process, including effort estimation, scope definition, risk mitigation planning, and CAPEX/OPEX tracking.
• Plan, schedule, and monitor multi-discipline IT projects—spanning servers, storage, security, and networking—to guarantee on-time, on-budget delivery.
• Conduct current-state process mapping and gap analyses, then implement lean improvements to reduce hand-offs and accelerate cycle times.
• Collaborate with finance partners to maintain budget controls, forecast expenditures, and deliver KPI dashboards and status reports to senior leadership.
• Serve as liaison between technical teams and business stakeholders, facilitating daily stand-ups, steering committee meetings, and change-control boards.
• Develop and maintain governance templates, document lessons learned, and mentor junior project managers to build organizational capability.

Qualifications

• Bachelor's degree in Project Management, Information Technology, Management Information Systems, or a related field.
• Minimum of 2 years' experience in project management, business analysis, or systems administration, including at least 1 year of leading continuous-improvement initiatives within a regulated financial institution.
• Proven track record of managing infrastructure projects such as server/OS upgrades, network refreshes, virtualization, and disaster-recovery implementations.
• Proficiency with Microsoft Project, JIRA (or comparable tools), and the Microsoft Office Suite.
• Lean Six Sigma mindset or formal certification (Green Belt or higher) and/or PMP certification preferred.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and present to senior leadership.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.