Senior BA - Workday Benefits Integration Support

Senior Business Analyst Workday Benefits Integration Support

Location: Atlanta, GA
Duration: 9+ Months
Interview: Web Cam or In-Person

Job Description
Key Responsibilities
Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
Investigate reported discrepancies and determine the root cause, including data issues, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issues, provider-side processing, or expected system behavior.
Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
Document root-cause analysis, findings, business rules, and recommended resolutions for both technical and business audiences.
Distinguish true defects from situations where systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
Develop and maintain end-to-end data flow diagrams showing how employee, payroll, retirement, and benefits transactions move through Workday integrations to external providers.
Required Qualifications
Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems.
Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
Strong communication skills with the ability to explain complex findings to both technical and non-technical stakeholders.
Ability to work independently, organize multiple issues, identify patterns, coordinate across teams, and drive problems to resolution.
Preferred Qualifications
Workday experience, particularly with Integrations, HCM, Benefits, Payroll, and employee lifecycle transactions.
Experience supporting integrations with benefits providers, retirement systems, pension administrators, insurance carriers, payroll-related vendors, or similar external partners.
Experience with retirement or pension benefit administration, including benefit system configuration, plan eligibility rules, contribution processing, or related ERP benefit configuration.
Familiarity with APIs, web services, middleware, integration platforms, XML/JSON, flat-file integrations, and data transformation concepts.
Experience supporting Workday or another large ERP platform during implementation, post-go-live stabilization, or production operations.
Expected Deliverables
Root-cause analysis and resolution recommendations for reported integration issues.
Clear documentation of data flows, transaction behavior, system dependencies, and relevant business rules.
Issue tracking and status updates for assigned integration problems.
Validation of fixes and confirmation that corrected transactions produce expected results across Workday and applicable benefit providers.
Recommendations for configuration, integration, process, or data changes where appropriate.
Identification of recurring issues or patterns requiring broader configuration, integration, or process changes.
End-to-end data flow diagrams for integrations and business transactions within scope.