Full Time Hire- SAP Business Process Manager - Sales & Distribution

Title: SAP Business Process Manager - Sales & Distribution

Direct Hire- Full Time

Location- Cleveland, OH

Onsite role

Job Description

Position Summary:

The SAP Business Process Manger – Sales & Distribution leads system design requirements for the Sales and Distribution workstream within SAP by developing standardized processes and related training requirements to ensure consistency across enterprise-wide SAP deployments.

Essential Functions:

• Lead the SD workstream technical team in developing standardized SD processes across the organization.
• Leverage experience, user validation, and testing to ensure processes meet operational requirements.
• Manage ServiceNow incidents and ADO bugs to ensure timely action, resolution, and closure.
• Review issues to identify root causes and lead the development of change requests as needed
• Manage ServiceNow RITMs and ADO change requests to ensure configuration and development align with desired business process solutions across the enterprise
• Develop key design decisions and obtain required approval
• Establish technical support priorities and align schedules accordingly
• Ensure all testing activities meet defined design requirements
• Own documentation, revision control, communication and training of changes affecting the user community.
• Maintain all SD business process documentation, including revision control.
• Lead SD training requirements for deployments and ensure effective training materials are available for new users at existing sites.
• Facilitate and actively participate in both virtual and in-person workshops.
• Play a key role in sales and customer service assessments and back-office processes, including order management, pricing, returns/credits, global trade, logistics, and invoicing, in partnership with Corporate IT.
• Ensure alignment with SAP ERP strategy, maintain a strong understanding of SAP functionality, and demonstrate fluency across parallel systems throughout the project lifecycle.
• Influence peers and executives across organizational boundaries to drive global strategic initiatives and process changes that support implementation efficiency.
• Engage and communicate proactively with regional customer service leaders, pricing managers, and key stakeholders to address changing business requirements and lead change initiatives to successful, on-time, and on-budget completion.
• Identify additional improvement opportunities in sales and customer service, and lead the development, presentation, and adoption of supporting business cases.

Qualifications:

• Minimum four-year technical or business degree
• 5+year’s commercial experience (customer service, sales, pricing, product sales management)
• Industrial Manufacturing environment preferred
• SAP ECC/S4 Hana experience or SAP implementation experience is a plus
• Strong change -management and conflict resolution
• Exceptional communication and interpersonal skills with ability to present and explain technical information to various audiences.
• Experience leading cross functional project team