Product Operations Lead (CMS-Federal)

Product Operations Lead (CMS Federal Healthcare IT)

Tria Federal prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.

At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.

Job Description:

We are looking for a highly skilled Product Operations Lead to lead day-to-day operations and maintenance activities for a CMS-supported system and ensure operational activities align with CMS contract requirements, SLAs, and performance metrics. This is a 100% remote opportunity.

Basic Requirements:

· Ability to obtain a U.S. Federal Position of Trust clearance designation.

· Must reside in and be able to perform work in the United States.

· Must have lived in the United States for 3 of the last 5 years.

· Bachelor's degree is required.

Responsibilities:

· Promote process standardization and best practices across the O&M lifecycle

· Lead day-to-day operations and maintenance activities for a CMS-supported system

· Ensure operational activities align with CMS contract requirements, SLAs, and performance metrics

· Coordinate incident management, problem resolution, and change activities across technical and functional teams

· Track operational risks, issues, and dependencies; escalate as appropriate

· Develop and deliver regular status reports, operational metrics, and briefings for CMS stakeholders and program leadership

· Coordinate release communications, maintenance notifications, and incident communications

· Facilitate operational meetings including stand-ups, O&M reviews, and stakeholder touch points

· Elicit and document business and operational requirements for CMS-requested enhancements and internal improvements

· Write, refine, and manage user stories and acceptance criteria aligned with CMS standards and Agile practices

· Maintain and prioritize the enhancement and defect backlog in collaboration with CMS stakeholders, product owners, and engineering teams

· Support sprint planning, backlog grooming, demos, and User Acceptance Testing (UAT)

· Identify opportunities to improve system performance, reliability, and operational efficiency

· Partner with engineering and support teams on root cause analysis and preventative actions

Public Trust Clearance:

Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.

Work Location:

Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.

Why Tria? What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success. As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we gro