IT Field Service Technician

Kent, WA, US • Posted 1 day ago • Updated 6 hours ago
Full Time
On-site
USD $22.00 - 26.00 per hour
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Field Service
  • Recruiting
  • Network
  • Technical Support
  • Data Centers
  • Customer Service
  • Remote Support
  • Printers
  • Servers
  • Issue Resolution
  • Customer Satisfaction
  • Computer Hardware
  • Computer Networking
  • HP Server
  • Collaboration
  • Service Delivery
  • Documentation
  • Inventory
  • IT Infrastructure
  • Management
  • Rhino
  • Onboarding
  • Health Insurance
  • Life Insurance
  • Payments
  • Insurance

Summary

Recruiting contact
Contact us directly if you have any questions about this open job position
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Your skills
  • Minimum of 2 - 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
  • Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
  • Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
  • Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
  • Managing and maintaining inventory of spare parts and equipment and Ability to lift and carry equipment up to 50+ lbs.
  • Willingness to commute long distances between customer sites and must have a valid driver's license. Available to work a rotational 24/7 on-call; scheduled shift.
  • Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
  • This role is a Hourly Non-Exempt position with a targeted salary range of $22 - $26 USD.

Your tasks

Hemmersbach is seeking a motivated, customer-focused Field Technician to provide technical support for consumer and enterprise clients. The ideal candidate has experience with HP servers, data centers, printers, and PCs. This role requires strong customer service skills, as you will represent Hemmersbach at client sites, and comfort with long-distance travel based on demand.

  • Provide onsite and remote technical support for printers, PCs, servers, and data center equipment, ensuring timely issue resolution and high customer satisfaction.
  • Perform installations, upgrades, repairs, and configurations of hardware and software across client environments.
  • Troubleshoot and resolve hardware, software, and basic network issues, including HP servers and enterprise systems.
  • Collaborate with dispatch, project managers, and technical teams to ensure seamless service delivery.
  • Maintain accurate documentation of service tasks, inventory, and issue status while following safety and quality standards.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits
  • Unlimited employment contract
  • Onboarding program
  • Buddy program
  • International job opportunities
  • Health/ Medical insurance
  • Life insurance
  • Dental insurance
  • Sick leave payments
  • Internal career development program
  • Vision Insurance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183364
  • Position Id: 219746a7521feacf23cab5c51583f05d
  • Posted 1 day ago
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