Technical Support Specialist

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16281
Department: Engineering Department
Opening Date: 02/12/2026
Closing Date: 2/27/2026 11:59 PM Central

Position Description
Position Overview:

Under limited direction, the Technical Support Specialist provides technical assistance to the department's personnel and actively works with external service providers to ensure the highest possible levels of a positive customer experience. Works closely with other technology personnel to troubleshoot hardware and software problems, install new hardware and software, and support AV systems in conference rooms. Utilizes knowledge of technology to ensure that organizational systems are up to date. Also responsible for helping personnel learn how to use software programs and hardware.

Job Duties:

• Actively collaborate with Engineering Department personnel and cross-functional teams to deliver the best possible customer experience.
• Configure, install, troubleshoot, and maintain IT systems, end-user devices, and peripherals for all users.
• Demonstrate strong knowledge of network printers, including configuration, maintenance, and troubleshooting of
• Xerox printers, plot printers, and other enterprise printing devices.
• Manage IT inventory, including tracking, auditing, asset tagging, and documentation of hardware and peripherals.
• Maintain a solid understanding of device lifecycle management, from procurement and deployment to maintenance, upgrades, and secure decommissioning.
• Responsible for the installation, configuration, management, and troubleshooting of network printing infrastructure, ensuring secure, reliable, and efficient printing services across the organization.
• Adhere to established quality standards and maintain a high level of professional behavior at all times.
• Serve as the first point of contact for end-users, providing technical support through inbound requests and proactive outbound assistance.
• Troubleshoot issues effectively or escalate as appropriate in a timely manner, ensuring clear and consistent communication throughout the support lifecycle until resolution.
• Ensure a high level of customer focus and collaborative problem-solving for incidents and service requests.
• Work independently, manage multiple priorities, and exercise sound judgment within established policies and guidelines.
• Provide engaging, well-organized, and informative evidential feedback and documentation when required.
• Consult with users to assess hardware and software requirements and assist with procurement and order placement.
• Perform additional duties and support tasks as assigned.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:

• Bachelor's Degree (4-Year College Degree).

Experience:

• 5 years' experience providing technical support in a medium to large organization.

Licensure:

• Must possess a valid Texas Driver's License.

Knowledge, Skills & Abilities (KSAs):

• The preferred candidate should possess a polite demeanor, exhibit a keen eye for detail, maintain excellent organizational skills, demonstrate efficiency, exhibit self-motivation, and excel in a collaborative team environment.

Emergency Deployment & Continuity of Operations Requirement:
In accordance with Harris County's Continuity of Operations Plan (COOP) Policy, this position is subject to emergency response and deployment protocols.
The employee may be designated as supporting a Mission Essential Function (MEF) and must:

• Participate in the classification process of departmental staff based on MEF responsibilities.
  Be available for temporary deployment to an alternative work location, role, or telework assignment during emergency events.
• Confirm work assignments with their supervisor prior to reporting to any worksite during such events.
• Remain flexible in assuming alternative duties as directed to support County operations continuity.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Education:

• CompTIA A+ Certification

Experience:

Knowledge, Skills & Abilities (KSAs):

General Information
Position Type, and Typical Hours of Work:
Full-Time | Regular | 40 hours per week.
Subject to early mornings, late evenings, weekends, and holidays at times, depending upon the project or workload.

Salary: Commensurate experience, based on 26 pay periods.

Work Environment:

• Work is primarily conducted in an indoor office environment with standard lighting, temperature control, air quality, and noise levels.
• Occasional outdoor work may be required based on client and project needs.
• Regular, extensive use of computers and video display terminals.
• Possible exposure to standard office and outdoor worksite materials, including fluids, compounds, or chemicals.

Physical Requirements:

• Ability to sit for extended periods of time.
• Frequent standing and walking, with occasional climbing or descending stairs.
• Travel to indoor and outdoor off-site client locations as required.
• Occasional operation of a county-assigned vehicle with an automatic transmission.

FEATURED BENEFITS:

Medical, vision, and dental insurance.
Wellness.
Professional development opportunities.
Flexible spending accounts.
457 deferred compensation plans.
Retirement pension (TCDRS).
Transportation assistance (Metro Ride Sponsor Program).
Disability and life insurance.
Harris County is a Qualified Employer for the Public Service Loan Forgiveness Program (PSLF).
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School Diploma/GED
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher

02

How many years of experience do you have providing technical support in a medium to large organization?

• No experience
• 1 - 2 Years
• 3 - 4 Years
• 5 - 6 Years
• 6+ Years

03

Do you currently possess a valid driver's license?

• Yes
• No, but I can obtain one prior to employment
• No

04

Do you have a CompTIA A+ Certification?

• Yes
• No

05

Describe how you demonstrate professionalism, attention to detail, organizational skills, efficiency, self-motivation, and teamwork in your work experience. Provide specific examples.
Required Question