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Job Title: Jr Production Support Tech
Location: Plano, TX
Duration: Contract - 12+ months
Pay Range: $25/hr $27/hr (W2)
Job ID: 409273
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Production Support Operations Analyst to join our dynamic team. The ideal candidate will have strong experience in 24/5 support operations, performance metrics and reporting, and technical incident resolution and a proven ability to stabilize services, improve operational performance, and mitigate risk across business applications.
Responsibilities:
- Support and monitor a 24/7 customer support and service delivery model, including on-call participation as needed.
- Create, track, and communicate performance metrics and operational reports to stakeholders.
- Triage and resolve technical problems by partnering with engineering, vendors, and cross-functional teams.
- Maintain business applications knowledge to support incident, change, and release activities.
- Support business continuity, resiliency practices, and IT risk management controls.
- Manage technology assets and inventory records with accuracy and audit readiness.
- Apply analytical thinking to identify problems, document root causes, and propose risk mitigation actions.
Required Skills & Qualifications:
- Experience in 24/7 operations support, incident management, and service delivery.
- Proficiency in producing performance metrics, dashboards, and reporting.
- Skill in technical problem resolution and cross-team coordination.
- Knowledge of business applications, change management, and release processes.
- Understanding of business continuity, resiliency, and IT risk management practices.
- Experience with asset and inventory management tools and processes.
- Strong analytical thinking with the ability to identify risks and propose mitigation.
- Excellent communication and teamwork abilities.
- Experience level: 3+ years in technology operations or related roles.
Preferred Skills:
- Familiarity with ITSM platforms and monitoring tools.
- Exposure to Agile or Scrum delivery environments.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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