IT Manager

Responsibilities:

 Governance & Compliance Facilitation 

·       Assist with the development, review, and maintenance of IT policy and procedure documentation, ensuring compliance with regulatory requirements and enterprise standards. 

·       Support IT governance activities and provide committee support by preparing meeting materials, documenting meeting minutes, and tracking action items. 

·       Collect, analyze, and report on IT quality metrics to inform decision-making and support continuous improvement efforts. 

·       Prepare clear, concise, and accurate written communications, summaries, and reports related to IT governance, quality metrics, and policy activities. 

·       Facilitate communication and training related to IT policy requirements, reporting resources, and compliance protocols. 

·       Assist with the escalation and documentation of suspected policy violations in accordance with established GDOT IT procedures 

·       Ensure all project requests comply with internal IT governance frameworks, enterprise architecture standards, and applicable technology policies. 

·       Prepare projects for formal review by internal governance boards or steering committees as required by project scale or impact. 

·       Support documentation of funding justifications, risk assessments, and policy compliance as part of the intake package

  Continuous Improvement 

·       Identify opportunities to improve the project intake and evaluation process. 

·       Assist in developing guidelines, templates, and training materials to support business users in submitting high-quality project requests. 

·       Draft new policies, procedures, guidance, and/or regulations for management approval within assigned time frames. 

Project Intake & Review

 Review project submissions to assess completeness, technical feasibility, and alignment with IT strategy. Analyzes information to determine nature and extent of customer requirements and concerns.

·       Collaborate with enterprise architects and technical leads to validate technology choices and integration implications 

·       Demonstrates leadership skills through effective interpersonal skills, verbal/non-verbal communication and active participation in departmental or organizational committees/workgroups 

Stakeholder Communication & Facilitation 

·       Facilitate meetings with stakeholders to refine project scopes, clarify requirements, and outline expected IT involvement. 

·       Serve as a liaison between business units and IT to align expectations and communicate process timelines and outcomes. 

·       Serve as the primary IT contact for reviewing project requests and technology proposals submitted by                   agency  stakeholders. 

·       Assess technical feasibility, strategic alignment, and clarity of scope for incoming IT project requests. 

·       Engage IT architects, engineers, cybersecurity teams, and operations to validate solution integrity and compatibility with enterprise systems. 

·       Develops, maintains, and fosters effective working relationships across multiple departments 

·       Acts as liaison between multiple parties to identify solutions to problems. 

• Communicate updates to department leadership regarding project timelines, changes, and/or additional requirements when needed.

AGENCY SPECIFIC QUALIFICATIONS:

·       Demonstrated proficiency in research, information analysis to make recommendations

·       Ability to determine functional needs and system requirements

·       Ability to devise solutions based on analysis and critical thinking

·       relevant analytical abilities

·       Demonstrated ability to work effectively with functional and technical teams

·       Ability to coordinate between multiple workgroups

·       Knowledge of agency laws, regulations, policies and procedures.

·       Demonstrated ability to analyze documents accurately to determine compliance based on   applicable statutes and regulations.

·       Excellent organizational, time management, and attention to detail skills.

·       Ability to prioritize, organize, and manage tasks to meet internal and external deadlines using independent judgment.

·       Ability to secure and protect sensitive documents and/or records.

·       Ability to work effectively with minimal supervision

·       Associate's degree in Operations Management, Information Technology, Business Administration, Communications, or related field. 3-5+ years of experience in Governance, Risk and Compliance (GRC).

·       Solid understanding of IT governance, software development lifecycles (SDLC), and regulatory compliance (e.g., data privacy, cybersecurity standards).

·       Demonstrated strong leadership skills, with previous experience motivating and guiding others toward accomplishment of office/department goals.

·       Exceptional communication, both orally and in writing, and facilitation skills across technical and non-technical audiences.

·       Possesses strong written and oral communication skills with the ability to express ideas and facts to groups and individuals effectively

·       Demonstrated experience identifying and solving problems and applying innovative solutions to make organizational improvements Committed to providing quality customer service

PREFERRED QUALIFICATIONS:

·       Experience negotiating contracts

·       Seeks innovative approaches to improve the process of delivering IT solutions to customers

·       Experience working with multiple departments/units to accomplish a specific task.

·       Project management experience

·       Ability to quickly shift priorities and manage unexpected changes to priorities

·       Experience leading teams

·       Strong communication and organizational skills, ability to multitask, strong attention to details, excellent problem solving and follow-up skills required

·       GRC experience with a strong understanding of how to design and execute compliance activities.

·       Experience working within or alongside public sector or regulated industries.

·       Familiarity with regulatory standards (e.g., NDAA, HITRUST, NIST) and compliance practices.

·       Must be passionate about contributing to an organization focused on continuous improvement