API Technical Writer

job summary:

Randstad Digital is a seeking an experienced API Technical Writer for an exciting opportunity in Greensboro, NC. The writer is expected to independently identify, build, and continuously prioritize a backlog of documentation and text improvements across the API portfolios, proactively addressing gaps, inconsistencies, outdated content, and opportunities to improve clarity, accuracy, structure, and usability, and drive updates through to publication.

The API Technical Writer will work closely with internal product experts (e.g., service owners, developers and solution experts) to learn and validate technical details, workflows, and documentation requirements.

The API Technical Writer will also partner closely with marketing copywriters to develop technically focused sales collateral (e.g., solution briefs and web-ready copy), ensuring messaging is accurate, technically credible, aligned with go-to-market positioning, and clear for the intended audience.

location: Greensboro, North Carolina

job type: Contract

salary: $45 - 50 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

- Own an improvement roadmap for API documentation: independently assess current content, build and prioritize a backlog, and plan delivery (timelines, deadlines, and review cycles).

- Gather requirements and insights by interviewing other team experts and internal stakeholders; incorporate feedback and tailor content (tone, structure, terminology) for target audiences to ensure understanding.

- Create and maintain API reference documentation (endpoints, functions, parameters, sample code, error messages) and explain how APIs interact with applications and business processes, including recommended usage patterns.

- Develop tutorials and adoption assets across formats (documents, eLearning, video scripts/storyboards) and produce business cases/use-case narratives showing effective API usage and value.

- Write and maintain general developer-portal content beyond API reference docs e.g., Getting Started/onboarding guides, authentication and credential setup, FAQs/troubleshooting, release notes/updates etc.

- Produce or coordinate diagrams and other visual aids (directly or with designers) to clarify products, processes, and integrations.

- Partner with solution experts to validate technical accuracy and collaborate with marketing teams to create technically credible sales collateral aligned to go-to-market messaging and ongoing initiatives.

qualifications:

- 2-5 years of hands on experience creating REST or web API reference documentation, including endpoints, authentication methods, parameter tables, and sample payloads/code.

- Exceptional writing skills capable of targeting both technical developers and non-technical business stakeholders.

- Proven ability to independently audit existing documentation, identify gaps/inconsistencies, build a prioritized backlog, and manage delivery timelines.

- Experience creating developer-facing onboarding resources, including "Getting Started" guides, credential setup, release notes, and troubleshooting FAQs.

- Strong interpersonal skills to extract technical details and business logic from developers, solution architects, and product owners.

- Ability to produce or coordinate process flowcharts, integration diagrams, and visual aids.

skills:

API,proactively,credible,go-to-market,marketing,publication,sales,usability,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.