ServiceNow Architect

Dallas, TX, US • Posted 30+ days ago • Updated 17 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Access Control
  • Configuration Management Database
  • Communication
  • Event Management
  • Enterprise Architecture
  • Generative Artificial Intelligence (AI)
  • Amazon Web Services
  • IT Service Management
  • Mentorship
  • Microsoft Azure

Summary

Job Title: ServiceNow Architect

Location: Dallas, TX
Experience: 8–14 Years


Job Summary

We are looking for an experienced ServiceNow Architect to lead end-to-end platform implementations and drive enterprise ServiceNow solutions. The ideal candidate will have strong expertise across ITSM, ITOM, CMDB, and integrations, along with solid leadership and stakeholder management skills.


Required Skills & Experience

  • 10+ years of overall IT experience
  • 10+ years of hands-on ServiceNow experience
  • Proven experience leading end-to-end ServiceNow implementations
  • Strong expertise in:
    • ITSM
    • ITOM (Discovery, Service Mapping, Event Management)
  • Experience with CMDB design, governance, and CSDM framework
  • Hands-on experience with:
    • Discovery and Service Mapping
    • Event Management
    • Cloud Discovery (AWS, Azure)
  • Strong development experience with ServiceNow best practices and coding standards
  • Knowledge of:
    • ACLs, role-based access control, and data security/compliance
  • Strong integration experience using:
    • REST / SOAP APIs
    • Integration Hub
    • Service Graph Connectors
  • Experience integrating with tools/platforms like:
    • Dynatrace
    • Splunk
    • AWS / Azure
    • Active Directory
  • Exposure to:
    • AIOps and Virtual Agent / GenAI capabilities

Key Responsibilities

  • Architect and lead end-to-end ServiceNow implementations
  • Design scalable solutions across ITSM and ITOM modules
  • Manage and govern CMDB and CSDM framework
  • Lead integration design and implementation with enterprise systems
  • Ensure platform stability, performance, and compliance
  • Drive platform upgrades and enhancements
  • Collaborate with business stakeholders to define requirements and solutions
  • Lead and mentor technical teams

Preferred Skills

  • Experience with additional modules like GRC/IRM, HRSD
  • Strong understanding of enterprise architecture and governance
  • Excellent communication and presentation skills

Certifications

  • ServiceNow Certified System Administrator (CSA) – Mandatory

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: mategr
  • Position Id: TAR-05
  • Posted 30+ days ago
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