IMPORTANT INFORMATION - This position requires the candidate to be engaged exclusively on Maxpath Technologies’ W2 payroll. Engagements via 1099 or third-party/sub-vendor arrangements are not accepted. Candidate MUST be a SC resident. No relocation allowed.
Recruiters: W-2 only. Please submit candidates who are willing to be on Maxpath Technologies’ payroll. No C2C or third-party submissions.
The State of South Carolina is looking for a Network Technician - Intermediate (Network Support Specialist)
- Interview Process: Two Rounds, Virtual
- Duration of the Contract: 6 Months
- Possibility for Extension: Yes
- Work Location: Role is fully onsite
- Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
- Additional Details: Candidate must have a VALID Driver's License in order to drive a State Vehicle to various locations within SC. Travel will be throughout the State, but will never exceed a business day unless otherwise agreed upon and scheduled in advance.
- Candidate should be comfortable with On-Call rotation every 3 weeks to respond to critical sites for network outages as needed.
SCOPE OF THE PROJECT:
The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects
DAILY DUTIES / RESPONSIBILITIES:
Key Duties
• Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
▪ Respond to Wired and wireless network issues
▪ Network account onboarding and offboarding via custom scripts
▪ Infrastructure-related incidents
• On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
• Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
• Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
▪ Entra ID (Azure AD) management
▪ Group policy and user provisioning
▪ Microsoft 365 administration
• Assist with server administration tasks, including:
▪ Basic Windows Server maintenance
▪ Monitoring and performance tuning
▪ Patch management and updates
REQUIRED SKILLS:
5+ Years of experience with Microsoft Entra ID
5+ Years of experience with Microsoft administration
5+ Years of experience with Windows Server environments
10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
5+ Years of experience in customer service
PREFERRED SKILLS:
Experience with wiring closets
Experience with Ruckus switches
Experience with Deskpro Ticketing System
Experience with Active Directory, DNS, and Group Policy
ADDITIONAL SKILLS:
Ability to work independently and collaboratively in a team setting
Excellent communication and documentation skills
REQUIRED EDUCATION: Bachelor’s Degree. May sub for equivalent experience.
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