EUC Administrator / Desktop Support
Stanley David and Associates
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Job Details
Skills
- Active Directory
Summary
Role :: EUC Administrator / Desktop Support
Location :: Blue Bell, PA
Type :: Fulltime
Must Have Technical/Functional Skills
Core EUC Support Skills
• Windows 10/11 troubleshooting
• Hardware & software issue resolution
• Active Directory (user management, group policies)
• Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)
Remote Access & Connectivity
• Remote Desktop Protocol (RDP)
• Citrix / VMware Horizon (VDI environments)
• VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)
Hardware & Peripherals
• Printer troubleshooting (network printers, drivers, spooler services)
• Laptop/Desktop imaging and support
Application & Productivity Tools
• Microsoft Office 365 troubleshooting
• Microsoft Teams, OneDrive, SharePoint support
• Email troubleshooting (Exchange / Outlook issues)
Soft IMAC (Install, Move, Add, Change)
• Application deployment & remediation
• Software packaging basics
• Patch management support
Endpoint Management Tools
• SCCM (Microsoft Endpoint Configuration Manager) – Basic knowledge
• Microsoft Intune – Device & application management
• Group Policy (GPO)
Roles & Responsibilities
• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).
• Handle Application Remediation (Soft IMAC activities):
o Software installations, upgrades, patching
o Application compatibility fixes
o Packaging and deployment support
• Manage incident, service request, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Support device configuration and endpoint management.
• Collaborate with IT infrastructure teams for escalations and service improvements.
• Maintain know ledge base and documentation for known issues.
Generic Managerial Skills, If any
• Strong troubleshooting & analytical skills
• Customer-centric mindset
• Ability to manage multiple priorities
• Excellent communication skills
- Dice Id: 91097129
- Position Id: 9051910
- Posted 20 hours ago
Company Info
We strive to add value and work as true partner with our clients
Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.
We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.
In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates
-We have a Global Footprint with offices in 3 countries USA, UK and India.
-SDNA Global have built up an incredible reputation within the IT strategic hiring.
-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.
-Each SDNA member has over 5 years of experience in Talent Acquisition
-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa
-Telecom, Media and Hi-tech
-Health care and Life Sciences
-Energy and Utilities
-CPG, Retail and Transport
-Banking and Financial Services
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