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Application Support Engineer - NGPOS

Cincinnati, OH, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

USD $500,000.00 - 600,000.00 per year

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Software Development
Help Desk
SLA
Incident Management
Break/Fix
Documentation
Technical Drafting
Requirements Analysis
Unit Testing
Testing
Management
Conflict Resolution
Problem Solving
Accountability
Collaboration
Continuous Improvement
FOCUS
Operational Excellence
Computer Science
Information Systems
Software Engineering
Reliability Engineering
Analytical Skill
Communication
Production Support
Point Of Sale
Retail
Java
Application Support
Golang
SQL
Relational Databases
MongoDB
NoSQL
Database
Shell Scripting
Windows PowerShell
Python
Splunk
Grafana
ServiceNow
IT Service Management
JIRA
Confluence
Change Management
Root Cause Analysis
Agile
Scrum
PCI DSS

Software Development
Help Desk
SLA
Incident Management
Break/Fix
Documentation
Technical Drafting
Requirements Analysis
Unit Testing
Testing
Management
Conflict Resolution
Problem Solving
Accountability
Collaboration
Continuous Improvement
FOCUS
Operational Excellence
Computer Science
Information Systems
Software Engineering
Reliability Engineering
Analytical Skill
Communication
Production Support
Point Of Sale
Retail
Java
Application Support
Golang
SQL
Relational Databases
MongoDB
NoSQL
Database
Shell Scripting
Windows PowerShell
Python
Splunk
Grafana
ServiceNow
IT Service Management
JIRA
Confluence
Change Management
Root Cause Analysis
Agile
Scrum
PCI DSS

Summary

Job Summary

We are seeking an Application Support Engineer to provide Level 3 production support, site reliability, and operational engineering for a Next Generation Point of Sale (NGPOS) platform.

This role works closely with software engineering teams throughout the software development lifecycle and is ideal for candidates who enjoy troubleshooting complex production issues, improving system reliability, and supporting large-scale enterprise applications. This is not a traditional help desk role.

The ideal candidate is curious, proactive, and passionate about problem-solving. Candidates early in their careers with a strong willingness to learn are encouraged to apply.

Location: Blue Ash, OH
Work Arrangement: 100% Onsite (5 Days/Week)

Key Responsibilities
Provide Level 3 production support for enterprise applications and supporting infrastructure.
Investigate, troubleshoot, and resolve complex application, database, integration, and infrastructure issues.
Monitor application performance, system health, logs, and production environments.
Partner with development, infrastructure, business, and support teams to resolve incidents within SLA timelines.
Participate in major incident management, root cause analysis, and post-incident reviews.
Test application and infrastructure changes prior to deployment.
Execute and document break/fix activities, service requests, and operational support tasks.
Create and maintain operational documentation, troubleshooting guides, and support procedures.
Participate in technical design, requirements analysis, implementation planning, and production rollouts.
Contribute to coding, configuration, testing, and unit testing when applicable.
Support pilot implementations, production deployments, and enterprise rollouts.
Participate in Agile ceremonies including planning, refinement, testing, and retrospectives.
Improve operational processes through automation and continuous improvement initiatives.
Manage assigned initiatives independently while collaborating with cross-functional teams.

Preferred Attributes
Strong analytical and problem-solving skills.
Curiosity and willingness to learn new technologies.
Ownership and accountability for production issues.
Ability to remain calm during critical production incidents.
Strong collaboration and communication skills.
Continuous improvement mindset with a focus on operational excellence.
Confidence to identify risks and improve application reliability.

Required Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience).
Experience or strong interest in Application Support, Production Operations, Software Engineering, or Site Reliability Engineering (SRE).
Excellent troubleshooting and analytical skills.
Strong written and verbal communication skills.
Ability to work with technical and non-technical stakeholders.
Strong ownership mindset with the ability to drive issues through resolution.
Ability to prioritize multiple production support activities in a fast-paced environment.
Willingness to work onsite five days per week.
Ability to participate in an on-call rotation, including evenings, weekends, and holidays.
Willingness to travel occasionally for production rollouts and implementation support.

Preferred Skills

Experience with one or more of the following technologies is preferred:
Enterprise Point of Sale (POS) or Retail Technology
Java Application Support or Development
Go (Golang)
SQL and Relational Databases
MongoDB or other NoSQL Databases
Shell Scripting, PowerShell, or Python
Splunk, Grafana, or similar monitoring tools
ServiceNow or ITSM platforms
Jira and Confluence
Incident, Problem, and Change Management
Root Cause Analysis
Agile/Scrum methodologies
PCI-DSS or Payment Card Security standards

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: 91134517
Position Id: 59e1c43de5665509309753e169c26c3
Posted 10 hours ago

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