Cluster Telecom Services Manager (CTSM)

RESPONSIBILITIES:
Kforce has a client that is seeking a Cluster Custom Services Manager (CTSM) in Los Angeles, CA. This role is hybrid, 4 days onsite across multiple locations and 1 day remote. This is a 6-month contract-to-hire position.

Overview:
We are seeking an experienced Cluster Telecommunications Services Manager to lead the planning, deployment, operational readiness, and delivery of telecommunications services across multiple locations supporting a large-scale, multi-year technology program. This role will oversee a team of venue/site-level managers and serve as the primary point of accountability for telecommunications delivery across an assigned group of locations.

Key Responsibilities:
* Lead end-to-end telecommunications delivery and operational readiness across multiple sites
* Provide leadership, direction, and prioritization to site and operations managers
* Coordinate requirements, dependencies, schedules, resources, and delivery activities across multiple concurrent locations
* Oversee the full service lifecycle, including planning, ordering, deployment, configuration, testing, commissioning, operational support, and decommissioning
* Coordinate network and telecommunications infrastructure involving WAN, LAN, Wi-Fi, and telephony
* Ensure alignment between high-level and low-level designs, deployment schedules, testing, commissioning, and acceptance activities
* Manage cross-site dependencies, delivery risks, resource constraints, and schedule impacts
* Oversee operational readiness, including monitoring, support processes, incident management, escalation paths, and staffing
* Ensure services meet established SLAs, KPIs, quality standards, and acceptance criteria
* Coordinate resources and logistics supporting multi-site deployments and operations
* Partner with technical teams, stakeholders, vendors, and delivery partners to drive successful outcomes

REQUIREMENTS:
* 12+ years of experience in telecommunications, IT infrastructure, network infrastructure, or large-scale technology program delivery
* Proven experience managing multi-site or multi-location infrastructure deployments
* Experience leading other managers or operating in a manager-of-managers capacity

Strong understanding of telecommunications and network infrastructure, including:
* WAN
* LAN
* Wi-Fi
* Telephony

* Experience managing complex technology programs involving multiple schedules, dependencies, resources, and stakeholders
* Experience overseeing infrastructure delivery from planning and design through implementation and operational support
* Strong understanding of service delivery, SLAs, operational readiness, incident management, and escalation processes
* Knowledge of ITIL-based service management practices
* Strong leadership, communication, risk management, and stakeholder-management skills
* Ability to work effectively across technical, operational, and business teams
* Must be local to the Los Angeles area and able to work onsite at multiple locations approximately four days per week

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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