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Genesys Cloud CX Developer/ Contact Center Developer/Software Developer

Addison, TX, US • Posted 2 days ago • Updated 2 days ago

Contract Corp To Corp

Contract Independent

Contract W2

No Travel Required

On-site

Depends on Experience

VDart, Inc.

Fitment

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Job Details

Skills

CXone
InConnect
API
CRM
IVR

Summary

Job Title: Genesys Cloud CX Developer/ Contact Center Developer/Software Developer

Location: Frisco, TX

Duration: 2 Years

Job Description:

Role Summary

The NICE CXone (InConnect) Architect is responsible for designing, implementing, and optimizing enterprise grade contact center solutions on the NICE CXone platform. This role provides technical leadership, solution architecture, and strategic guidance to ensure scalable, resilient, and high performing customer experience systems. The architect collaborates with business stakeholders, engineering teams, and vendors to deliver end to end CX transformations.

Key Responsibilities

Design multi region, high availability CXone architectures with redundancy, failover strategies, and disaster recovery alignment.
Architect complex Studio scripts using advanced logic: dynamic routing, API driven decisioning, asynchronous callbacks, and event based triggers.
Implement custom data exchanges using CXone APIs, Data Exchange (DEX), Real Time Data APIs, and asynchronous event streams.
Lead SIP trunking architecture including SBC configuration, call path optimization, codec negotiation, and QoS design.
Build custom integrations with enterprise systems using REST/SOAP APIs, OAuth2, JWT, SAML, and secure token based authentication.
Design real time reporting and analytics pipelines using CXone Analytics and BI connectors.
Architect omnichannel orchestration across voice, chat, email, SMS, WhatsApp, social
Integrate CXone with CRM platforms (Salesforce, Dynamics, ServiceNow), workforce tools, and enterprise systems via APIs, web services, and data connectors.
Conduct performance tuning, capacity planning, and platform optimization.
Ensure security, compliance, and best practices across all CXone components.
Troubleshoot complex issues and lead root cause analysis for production incidents.
Collaborate with business teams to translate requirements into scalable technical solutions.
Stay current with NICE CXone roadmap, new features, and industry best practices.
Proven experience integrating with Salesforce is required.

Keywords: Nice CXone, CXone, InConnect, API, Salesforce, CRM, IVR

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330808
Position Id: 97486-5195-
Posted 2 days ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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