Business Analyst – Customer 360

Business Analyst – Customer 360 (P&C Insurance)

Location: Remote
Experience: 10+ Years

Role Overview

We are seeking an experienced Business Analyst to support Assurant''s Customer 360 platform, being developed on the Databricks platform. The ideal candidate will have strong expertise in Property & Casualty (P&C) Insurance, data analytics, SQL, and customer data transformation initiatives. This role will partner with business stakeholders, data engineering teams, insurance carriers, and product owners to deliver a unified customer view and drive data-driven business outcomes.

Key Responsibilities

• Gather, analyze, and document business requirements, user stories, and process flows for Customer 360 initiatives.
• Work closely with Data Engineering and Technology teams on Databricks-based data solutions and customer data integration requirements.
• Analyze change requests and assess business, data, and system impacts.
• Perform complex SQL-based data analysis, validation, reconciliation, and troubleshooting.
• Conduct root cause analysis and resolve data quality, mapping, and process-related issues.
• Collaborate with business stakeholders, insurance carriers, lenders, and servicing teams to support customer and policy data initiatives.
• Support Agile delivery, including backlog refinement, sprint planning, UAT, and release validation.
• Create and maintain business documentation, process flows, release notes, and functional specifications.

Required Qualifications

• 8+ years of Business Analyst experience.
• Strong expertise in SQL, data analysis, and data validation.
• Experience working on Customer 360, Customer Data Platform (CDP), Master Data Management (MDM), or enterprise data initiatives.
• Deep understanding of Property & Casualty (P&C) Insurance.
• Experience with Lender-Placed Insurance, Insurance Tracking, Mortgage Servicing, or Policy Administration Systems.
• Strong understanding of data mapping, data lineage, and system integrations.
• Experience working in Agile/Scrum environments.
• Excellent analytical, communication, and stakeholder management skills.
• Bachelor''s degree or higher.

Preferred Skills

• Exposure to Databricks, Data Lakehouse architecture, data warehousing, and cloud-based analytics platforms.
• Knowledge of APIs, ETL processes, and customer data integration frameworks.
• Understanding of US insurance regulations and compliance requirements.
• Experience with Jira, Confluence, Azure DevOps, or similar tools.

Key Skills

Business Analysis | Customer 360 | Databricks | SQL | Data Analysis | P&C Insurance | Lender-Placed Insurance | Insurance Tracking | Mortgage Servicing | Data Mapping | Data Quality | Agile/Scrum | UAT | Stakeholder Management | Customer Data Platforms (CDP) | MDM