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Application Support Engineer ( level 2 support)

Hybrid in Raleigh, NC, US • Posted 18 hours ago • Updated 18 hours ago

Full Time

No Travel Required

On-site

$80,000 - $90,000/yr

Fitment

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Job Details

Skills

Application Support
Software Support

Summary

We are looking for a Level 2 Application Support Engineer. This is full time permanent hire position with our client in Raleigh, North Carolina. In this role as a Level 2 Application Support Engineer, you will be providing technical support for POS and Payments software products. No visa sponsorship is available at this time or in the future with this position.

Responsibilities as Application Support Engineer:

Perform root cause analysis
Processing and tracking incidents and issues concerning software development
Participating in the quality assurance process for new software releases
Monitoring of our customer systems
Willingness to travel both nationally and internationally

Provide responsive support service within contracted service level agreement (SLA)

Provide exceptional support for retail POS and transaction applications
Proactively identify issues that might need to be addressed by management and or product development
Document cases in our JIRA ticket management system
Learn applications and technical architecture
Follow up on open issues with customers and management

Required Skills and Experience for Application Support Engineer:

7+ years of working experience with Systems Software Support
Point of Sale software and hardware experience is a hugh plus
Experience with Oracle/MS SQL/HANA and Clustering.
Experience with Tomcat/Netweaver.
Experience in virtualization
Extensive experience in the administration of Windows and Linux
Bachelor's degree in technology related field highly preferred
Ability to demonstrate customer service skills to be able to solve customer service issues, both technical and account level
Excellent analytical, problem solving, multi-tasking skills; work independently or as part of a team
Ability to navigate and troubleshoot in ticketing systems, bug submission and other support systems procedures
Superior oral and written communication skills
Self-motivated and goal-orientated
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10383137
Position Id: 8971031
Posted 18 hours ago

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