Power BI Analyst

job summary:

As a Business Analyst for a global technology leader, you will play a critical role in optimizing the tools and knowledge systems that power international support teams. Whether you are deep-diving into user feedback to identify root causes or building the roadmap for future knowledge management capabilities, your work will directly impact the efficiency and success of global service delivery.

location: Telecommute

job type: Contract

salary: $27.17 - 37.17 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Monitor and review ESS feedback in OCV on a daily basis.
• Perform Root Cause Analysis by collaborating with Subject Matter Experts (SMEs) to identify underlying issues.
• Classify feedback into categories and assign ownership to relevant teams for resolution.
• Track assigned items and follow up to ensure timely completion.
• Document and build out Knowledge Management (KM) requirements and roadmaps.
• Partner with stakeholders and Enterprise Project Managers (EPMs) to align KM initiatives with business needs.
• Execute User Acceptance Testing (UAT) to validate new KM solutions and tools.
• Generate status reports and present findings/outcomes to leadership.

qualifications:

Data Analysis: Minimum 3 years of experience using PowerBI to build reports and custom dashboards.

Microsoft Office: Minimum 2 years of experience with Excel, Word, and PowerPoint.

Stakeholder Management: Minimum 2 years of experience presenting data and information to key stakeholders.

Professional Experience: 2-4 years of overall experience in a business analyst or operations role.

Communication: Strong verbal and written communication skills with high attention to detail.

Nice-to-Have Skills

Technical knowledge to distinguish between process, content, and technical issues.

Experience with Enterprise Applications.

Background in project management or organizational knowledge-sharing objectives.

Candidate Traits

Strong analytical mindset with problem-solving capabilities.

Ability to manage multiple feedback items or project milestones simultaneously.

Collaborative work style with the ability to influence diverse stakeholders.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.