The AOC Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE:
- Ability to identify and troubleshoot defective equipment.
- Ability to identify and troubleshoot software and application issues.
- Determine and resolve hardware issues prior to deployment.
- Possess network room knowledge and experience.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
- Excellent customer service skills
- Excellent organization skills
- Strong written and verbal communication skills
- Ability to multi-task while taking phone calls in a fast-paced environment
- Self-motivated
MINIMUM REQUIREMENTS:
Education: Bachelor’s degree in computer science.
Education Substitute: Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.
OFFICE LOCATION:
AOC, 1001 Vandalay Drive, Frankfort, KY 40601
PRIMARY COUNTIES OF COVERAGE:
Statewide
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
- Network Operating Systems
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP
- General Understanding of the ITIL Framework
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
- 08:00 – 17:00 M-F
- Work is primarily performed in an office setting.
- Must be able to climb ladder.
- Ability to lift 50+ lbs.
DEPARTMENT: INFORMATION & TECHNOLOGY SERVICES
SKILL CATEGORY: General IT Support
TITLE: Technology Support Specialist
HOURLY RATE: Posted vendor rates for this skill category apply. Actual hourly rate will depend on experience and organizational fit.
DURATION: Yearly Task Order
REMOTE WORK PLAN: Not Available. Position requires onsite presence in Central Office 5 days/week.
TRAINING REQUIREMENT: 24 hours of non-billable training time are required for this position.
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