IT Asset Technician

The IT Asset Technician I is responsible for supporting enterprise IT asset management and depot operations by receiving, tracking, preparing, deploying, and recovering technology equipment throughout its lifecycle. This position plays a critical role in maintaining accurate inventory records, supporting employee technology deployments, and ensuring efficient shipping, receiving, and asset control processes. The technician works in a fast-paced onsite environment while delivering excellent internal customer service and maintaining compliance with established asset management procedures.

Key Responsibilities

• Receive, inspect, and process incoming IT hardware, accessories, and equipment.
• Maintain accurate inventory records using asset management systems.
• Perform asset tagging, inventory audits, reconciliations, and cycle counts.
• Verify received equipment against purchase orders, shipping documentation, and asset records.
• Prepare, package, and ship equipment to employees and regional office locations.
• Process returned assets and coordinate equipment recovery activities.
• Track shipments and maintain accurate shipping and delivery documentation.
• Configure, image, enroll, and prepare laptops, desktops, monitors, mobile devices, and peripherals for deployment.
• Install basic software and validate devices prior to distribution.
• Support new hire onboarding by preparing and deploying required technology.
• Stage equipment for office moves, refresh initiatives, and technology deployment projects.
• Organize and maintain depot storage areas, inventory locations, and workstations.
• Process retired equipment for redeployment, recycling, or disposal.
• Assist employees with equipment pickups, exchanges, returns, and workstation setup.
• Follow established inventory control procedures and escalate discrepancies or shortages.
• Support hardware refreshes, special projects, and other asset lifecycle activities as assigned.

Minimum Education & Experience Requirements

• High school diploma or GED required.
• Associate degree in Information Technology or a related field preferred.
• 0–2 years of experience in IT support, asset management, inventory control, warehouse operations, or a related technical environment.
• Experience supporting computer hardware deployment, inventory management, or shipping and receiving is preferred.
• Experience working within an IT asset management or service desk environment is a plus.

Special Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to stand, walk, bend, and reach for extended periods.
• Ability to work full-time onsite within a warehouse, depot, and office environment.
• Availability to work overtime based on business needs, onboarding activities, asset refresh projects, or other operational requirements.

Knowledge, Skills, and Abilities

• Basic understanding of computer hardware, peripherals, and mobile devices.
• Familiarity with Microsoft Windows workstation setup and configuration.
• Experience using Microsoft Office applications.
• Knowledge of IT asset management practices and inventory control procedures.
• Familiarity with barcode scanners, inventory management systems, or shipping platforms is preferred.
• Strong organizational and time management skills.
• Excellent attention to detail with the ability to perform repetitive tasks accurately.
• Strong written and verbal communication skills.
• Ability to prioritize workload and work independently.
• Strong customer service skills while supporting internal employees.
• Ability to identify discrepancies and resolve inventory issues.
• Ability to work effectively in a collaborative team environment.