DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: System Analyst
Location: Columbia, SC
Duration: 12 Months
Locals Only
Daily duties responsibilities:
This position is for a Test Manager that will perform the following primary functions during the Maintenance and Operations Phase of the Project:
- Act as the Lead Quality Assurance Analyst on the Client Team
- Plan and organize testing of Client and newly developed functionality
- Provides End User support
This position will report to the Client Applications Administration Manager.
Responsibilities
Lead Quality Assurance
- Provide Management Reporting of Key Metrics for Defect Management, Overall Quality of Application and communicate End User Support issues to Client Leadership.
- Works closely with 3rd Party Software Vendor to communicate observed end user issues and defects.
- Provides data analysis and root cause analysis as needed
- Reproduces defects and demonstrates defects to development as needed
- Lead Incident Review Meetings as needed
- Organizes Defect Release Management with COTS vendor and State Team
- Performs Regression Tests
- Works with team to prepare test data, including interface data files as needed, for executing test scripts
- Executes test scripts
- Records and verify test results
- Analyzes and report test results
- Reviews test related work products, including but not limited to system test reports, training materials, Computer Based Training courses and other as needed.
Analyst - System Enhancements and Interfaces
- Works with End Users and Business Analysts to properly define requirements for given request
- Works with Functional Manager, end users and Business Analysts to assist in the analysis input and review of functional design
- Provides backup capabilities for Application Configuration of Client
- Reviews requirements, component designs and use cases and maintain test script traceability to each as applicable
- Works with the Client’s Subject Matter Experts (SME) and Business Analysts to lead the development of test scenarios/test cases and test scripts of newly delivered enhancement functionality.
- Assist technical lead with development of custom reports
Training
- Assists Client Team with developing material and presenting End User Workshops
- Follows up on end user questions with Functional and Technical Experts in a timely manner
Transition and Turnover
- Lead many of the activities and coordinate all testing activities to ensure a smooth transfer and turnover from DSS to Client
- Coordinate angular migration testing schedule and transition activities
- Perform knowledge transition and transfer to Client Resources
Required skills (rank in order of importance):
- 5+ years of experience using and configuring the Family Court Case Management (FCCMS)
- 5+ years of experience with Component Testing, Integration Testing, Performance Testing, Regression Testing and/or Acceptance Testing
- 5+ years of experience summarizing testing results and report defects
- 5+ years of experience developing custom reports.
Preferred skills (rank in order of importance):
- Experience providing end user instruction
- Experience using SQL
- Experience in Requirements Gathering, Software Analysis and Design
- Previous experience in State Government
- Previous experience with System Maintenance and operations
- Experience testing Judicial or Case Management Systems
- Experience in delivery of training
- Experience with Agile or Waterfall methodologies
Required education:
- BS or BA degree or equivalent work experience
Soft skills:
- Strong Interpersonal skills with the ability to lead
- Ability to present, communicate and teach concepts in a clear and concise manner
- Strong organizational skills
- Ability to plan, organize, instruct, and review the work of the testing team
- Ability to communicate (orally and written) effectively with technical, non-technical staff, customers/stakeholders and executives
Additional skills:
- Ability to use MS Office, MS Teams, Visual Studios, and Microsoft Test Manager effectively
- Ability to travel to Counties as needed
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