Immediate need for a talented BusinessOperations - Customer Service Advocate I. This is a 06+ months contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-25668
Pay Range: $21 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Respond to routine member and provider inquiries, requests, and concerns accurately and in a timely manner
- Serve as a front-line resolution advocate, working to resolve issues during the initial contact whenever possible
- Identify customer needs, understand the cause of issues, and determine appropriate solutions or when escalation to another department is required
- Provide customer service through phone calls, live chat, and email
- Assist with questions related to member eligibility, benefits, claims, and authorization status
- Document member and provider information and all relevant communications in Customer Relationship Management (CRM) system
- Maintain established contact center performance and quality standards
- Follow applicable policies, procedures, regulations, and quality requirements
- Maintain accurate and consistent documentation for quality and performance tracking
- Perform other duties as assigned
Key Requirements and Technology Experience:
- 3-5 years of customer service/contact center experience preferred
- Strong verbal and written communication skills
- Strong listening and problem-solving abilities
- Basic computer proficiency and ability to work with multiple systems and applications simultaneously
- Ability to work effectively in a high-volume, fast-paced customer service environment
- Ability to handle sensitive customer inquiries professionally and accurately
- High School Diploma or GED
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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