Join a leading manufacturing organization
Work closely with the Global Service Desk Manager

About Our Client

This is a leading manufacturing organization based 30 minutes south of Boston, MA.

Job Description

The successful IT Service Desk Analyst will be responsible for:

Customer Support - you will be the first point of contact for IT requests and will be contacted by teams, email, phone or simply by someone walking up to you in the office and asking for help!
Incident Request & Tracking - you will log tickets accurately with a clear plan. Organization and diligence is key, and you will be able to balance tasks and also clearly communicate and explain how long each task will take and why.
Technical Support - everything from password resets, account unlocks, Multi-Factor Authentication issues, set-up and recovery. Basic Active Directory tasks including account verification, and also new hire on boarding and leaver offboarding. This will include laptop setup, account creation/deactivation and equipment collection.
Endpoint & Hardware Support - Laptops, docking stations, mobile devices (iOS and Android)
Microsoft 365 & Collaboration - Outlook, Teams, OneDrive, SharePoint
Manufacturing Site Support - Onsite support for shop floor environments and manufacturing application issues (ERP, MES)

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The successful IT Service Desk Analyst will have the following experience:

1-3 years in a customer-facing technical IT support position
Associates Degree in IT or equivalent experience
Technical experience will include: Windows client operating systems, Microsoft 365 - Outlook, Teams, OneDrive, SharePoint
Mobile devices - iOS and Android phones and tablets, including email configuration, app management, and Wi-Fi connectivity
Active Directory basics - accounts, groups, password management
Multi-factor authentication
Endpoint security fundamentals - antivirus, encryption
Basic networking - TCP/IP, DNS, DHCP, VPN, Wi-Fi
Printers and peripheral devices
Familiarity with manufacturing or industrial environments is a plus
ITIL or CompTIA A+ certification is a plus
Great communication

What's on Offer

An hourly rate ranging from $25-$35 depending on experience
A 3 month contract for 40 hours per week.
Benefits are also on offer on a W2 contract.

Contact

Joshua Kerslake

Quote job ref

JN-047

IT Service Desk Analyst - 3 Month Contract - Norwood, MA

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