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Network Lead

Remote in Framingham, MA, US • Posted 60+ days ago • Updated 2 days ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Network Infrastructure Operations
Incident Management (P1/P2
MIM)
Problem Management & RCA
SLA / OLA Management
ITIL Framework

Summary

Job Summary

We are looking for a Network Lead to manage end-to-end infrastructure operations, ensuring high availability, performance, and reliability. The role requires strong experience in incident management, change control, governance, and stakeholder coordination within enterprise environments.

Key Responsibilities

<>Infrastructure Operations (BAU)

Own and manage end-to-end infrastructure operations across assigned environments
Ensure system availability, performance, and stability
Enforce runbooks, SOPs, SLAs, and OLAs across support teams (L1/L2/L3)
Monitor service dashboards and proactively mitigate risks

<>Incident & Problem Management

Act as the primary escalation point for critical (P1/P2) incidents
Lead Major Incident Management (MIM) calls and coordination
Drive root cause analysis (RCA) and implement preventive actions
Reduce recurring issues through effective problem management

<>Change & Release Management

Review and approve infrastructure changes, patches, and upgrades
Ensure proper risk assessment, rollback planning, and compliance
Coordinate releases with application teams and stakeholders
Validate post-change stability and provide sign-off

<>Vendor & Stakeholder Management

Collaborate with vendors, OEMs, and cloud providers
Manage vendor performance, escalations, and service reviews
Act as the primary point of contact for business stakeholders
Present service performance, risks, and improvement plans

<>Governance, Compliance & Security

Ensure compliance with IT policies, security standards, and audits
Support regulatory requirements such as SOX, DR, BCP, and access controls
Conduct disaster recovery drills, backup validation, and resiliency planning
Maintain audit readiness and address compliance findings

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mategr
Position Id: TAR-03
Posted 30+ days ago

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