Job Title: Digital Retention Specialist
Location: Westminster, CO 80021 Onsite
Employment Type: 6+ Month W2 Contract to Hire
Work Authorization: No C2C or Sponsorship
Overview
Talent Groups is partnering with a leading enterprise software company to hire a Digital Retention Specialist in Westminster, CO. This onsite role is focused on customer retention, renewal support, and relationship management. The ideal candidate is highly customer focused, data driven, and fully fluent in Spanish.
This role requires Spanish fluency. Candidates must be able to speak, read, and write Spanish professionally.
Key Responsibilities
• Engage directly with customers to understand concerns and prevent churn
• Resolve customer issues and improve overall engagement and satisfaction
• Support renewals through proactive outreach and negotiation
• Track, analyze, and manage customer data using Salesforce and related systems
• Partner with Sales, Marketing, and Customer Support to strengthen retention strategies
• Create educational and support content to enhance the customer experience
• Adapt quickly to evolving processes and business needs
• Provide insights to leadership on retention trends, risks, and opportunities
Required Qualifications
• 5+ years of experience in customer retention, customer success, customer service, or sales
• Fluent in Spanish is required speak read and write
• Experience using Salesforce or other CRM platforms preferred
• Strong communication, problem solving, and negotiation skills
• Analytical mindset with strong time management abilities
• Ability to work onsite in Westminster, CO
• Associate’s degree or equivalent professional experience
Talent Groups is an equal opportunity employer. Qualified applicants will be contacted for next steps.
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