Director of Technology

Description

Tyler Technologies is seeking a Director of Technology to lead our Colorado Enterprise. This role offers the opportunity to work with a talented, mission-driven team focused on improving the lives of Colorado residents through modern, web-based eGovernment services and SaaS solutions purpose-built for government.

Tyler is committed to advancing digital public service by using technology to make government more accessible, secure, and convenient for citizens. The Director of Technology will be responsible for aligning Tyler's enterprise technology strategy, technical operations, and software development efforts with the needs of the Colorado organization. This leader will ensure technical teams are operating efficiently, effectively, and in alignment with business and partner priorities.

In this role, the Director of Technology will collaborate closely with the General Manager and Director of Customer Success to provide technical leadership and guidance to government partners, while delivering digital solutions that meet high expectations for availability, performance, scalability, and security. The position requires strong collaboration across corporate, divisional, and local teams. The application development team reports directly to this role.

Responsibilities

• Utilize and manage an integrated technology infrastructure encompassing administrative systems, data platforms, and communications networks capable of supporting large volumes of internet traffic and eCommerce transactions hosted in a Tier IV data facility
• Manage technology solutions in accordance with industry and corporate standards, including SOX, PCI DSS, HIPAA, and applicable state and federal regulations
• Oversee application development, deployment, and lifecycle management for all products and services
• Develop and execute a strategic technology plan, including multi-year technology roadmaps
• Advise the local leadership team on the appropriate use of current and emerging technologies in support of business objectives and alignment with Tyler's vision and standards
• Manage staff, including hiring, performance management, training and development, employee engagement, and succession planning
• Oversee a comprehensive quality control and assurance environment
• Support financial and resource planning goals in partnership with executive leadership
• Execute strategies established by the General Manager and Director of Customer Success
• Meet and maintain contractual SLAs, including system availability, application response times, and financial processing accuracy
• Set objectives and measurable goals for the organization and direct reports; track performance and team metrics
• Communicate enterprise strategy, key initiatives, and organizational culture to technical teams and partners
• Communicate effectively with executive leadership and state and local government partner agencies
• Create and maintain technical and process documentation
• Work across multiple service delivery teams in a DevOps environment
• During system outages or incidents, keeping the state enterprise team apprised of status and expected duration so it can be communicated to support staff and customers. Perform as lead in troubleshooting production application issues and recovery. Coordinate with general manager where applicable.
• Proven experience managing multiple high priority, deadline driven, tasks
• Work collaboratively with portal leadership, partners, and Product Management to deliver solution-oriented outcomes aligned with business and government needs
• Partner closely with Product Management to align technical delivery with product roadmaps and partner needs
• Some travel may be required
• Perform additional duties as assigned by the General Manager

Supervisory Responsibility

• This position is responsible for the management of the development team.

Development Team Leadership

• Set a strong sense of urgency, accountability, and engagement across direct reports, partners, and peer groups
• Lead by example and motivate teams to deliver high-quality, secure, and scalable solutions
• Manage, coach, mentor, and support technical staff, including participation in interviewing and hiring
• Encourage staff growth by monitoring performance and fostering leadership development within the team
• Hold direct reports accountable to deadlines and clearly define expectations and outcomes
• Foster open, collaborative, and effective communication within and across teams
• Evaluate emerging technologies and determine their applicability to the state enterprise
• Attend government entity meetings at the request of the General Manager or portal team members
• Experience implementing Continuous Improvement processes within SDLC- regularly monitoring the delivery of applications and systems and implementing improvements

Compliance, Security, and Operations Leadership

• Demonstrated leadership in ITIL processes, including change management, service delivery, disaster recovery planning, and security
• Coordinate and communicate planned technical changes across teams
• Lead and support compliance efforts related to HIPAA, DPPA, SOX, PCI DSS, accessibility standards, and related audits
• Partner with the General Manager to maintain compliance by addressing security concerns from a development perspective
• Ensure development teams conduct appropriate code reviews, application scanning, and security remediation activities
• Ensure all application vulnerabilities identified through scans or reviews are remediated as part of the software development lifecycle
• Maintain awareness of sensitive data regulations at the state and federal level and ensure appropriate usage in applications
• Keep the General Manager informed of issues impacting the state enterprise, including partner communications, security matters, compliance concerns, and coordination with corporate teams

Qualifications

• Undergraduate (or Graduate) degree preferred in Computer Science or related discipline
• Minimum of 10 years' job-related experience
• Current knowledge of technology, computing systems and applications to include Microsoft, Linux with various software development methodologies including the use of Claude, ChatGPT etc.
• Experience delivering to contractual SLAs for technological solutions
• Strong leadership, organizational, prioritization and project management skills
• Self-motivated and ability to work in a collaborative, fast-paced and deadline driven
• Outstanding written and verbal communication skills, as well as strong problem-solving abilities and an aptitude for learning new technologies
• Commitment to usability, accessibility, security and privacy standards. Security experience should include network, platform and web application security experience.