Technical Support Analyst II

Carnot-Moon, PA, US • Posted 16 hours ago • Updated 4 hours ago

Contract Independent

On-site

USD $20.00 - 22.00 per hour

Judge Group, Inc.

Fitment

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Job Details

Skills

Network
Technical Support
Operating Systems
Computer Hardware
Management
ServiceNow
Issue Tracking
Messaging
Microsoft
IT Service Management
Communication
Customer Focus
Workflow
Privacy
Marketing

Summary

Location: Carnot-Moon, PA
Salary: $20.00 USD Hourly - $22.00 USD Hourly
Description:
Job Title: Technical Support Analyst II

Location: Moon Township, PA

Pay rate: $22.15.hr on W2

Overview

The Technical Support Analyst II is a customer-centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals.

Responsibilities

Provide technical support to end users across enterprise applications, desktop infrastructure, operating systems, software, hardware, and peripherals.
Manage support requests across multiple communication channels, including:

Incoming phone calls
Tickets submitted through the ServiceNow ticketing system
Instant messaging
Email (Microsoft & Google)

Record and resolve reported incidents, service requests, and access requests within agreed service levels.
Investigate and respond to support requests by following documented processes and procedures.
Work toward restoring or fulfilling IT services for end users in the most efficient manner possible.
May include after-hours support.

Work Environment

This role supports a fast-paced environment requiring strong communication skills, customer focus, and the ability to follow established workflows to deliver high-quality technical assistance.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1119537
Posted 16 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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