Senior ServiceNow Developer

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDIGITAL

Senior ServiceNow Developer

Key Responsibilities

ServiceNow Customization and Development

• Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.
• Create and maintain ServiceNow forms, fields, UI policies, and business rules.
• Implement client-side and server-side scripting to enhance ServiceNow functionality.

Automation Framework Development

• Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes.
• Develop and manage scripts and workflows for task automation and orchestration within the ServiceNow platform.

Integration and Orchestration

• Integrate ServiceNow with external systems and tools using REST APIs, web services, and other integration methods.
• Orchestrate and automate cross-platform processes and data exchanges to improve efficiency.
• Use the Setup Assistant to manage MID Server connections, credentials, and import schedules.

AWS Integration

• Develop and implement integration workflows between AWS services and ServiceNow, ensuring seamless communication and data exchange.
• Utilize AWS Lambda, Step Functions, and other serverless technologies to automate processes. Implement mechanisms for data synchronization between AWS resources (such as EC2 instances, S3 buckets, and RDS databases) and the ServiceNow platform.
• Implement security best practices for AWS and ServiceNow integration, including encryption, access controls, and compliance with industry standards.
• Collaborate with the security team to address any vulnerabilities and ensure a secure integration environment.

Testing Automation

• Develop automated test scripts and test suites to validate ServiceNow applications and configurations.
• Implement regression testing to ensure the stability of ServiceNow updates and customizations.

Scripting and Scripted REST APIs

• Proficiency in scripting languages such as JavaScript to create custom functionality and enhancements.
• Develop scripted REST APIs to extend ServiceNow's capabilities and facilitate data integration.

Collaboration and Communication

• Collaborate with cross-functional teams, including developers, testers, and business stakeholders, to understand requirements and deliver solutions.
• Communicate effectively to gather requirements, provide status updates, and address issues.
• Collaborate with DevOps teams to ensure smooth and reliable releases.

Qualifications

Required:

Bachelor s or Master s degree in computer science, Information Security, or a related field

7+ years ServiceNow development experience. Technical lead experience is welcome.

Customer-facing technical consulting experience with ServiceNow

Experience with Flow Designer, IntegrationHub, or Service Portal development.

Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk Module is added advantage.

Experience with ServiceNow integrations using REST/SOAP and MID Servers

Experience with JavaScript, Glide API, HTML, and CSS

• Familiarity with CMDB and Discovery.
• Implement best practices in coding and design as per ServiceNow standards and community guidelines.
• ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications.
• Proficient in reporting and dashboard set up.
• Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components.
• Demonstrated history of upskilling independently, Adaptive Execution skills, and maintains a pulse on industry innovations.

Platform Migration & Governance Skills:

• Extensive experience managing the ServiceNow update set lifecycle, including creation, preview, migration, and conflict resolution across multiple environments.
• Proven ability to identify and resolve update set conflicts efficiently to ensure smooth promotion of changes between instances.
• Strong knowledge of best practices for update set management, including handling skipped updates, coalescing changes, and minimizing development disruptions post-instance cloning.
• Familiarity with Scoped Applications and understanding update set limitations versus application repositories (AppRepo) for effective development workflows.
• Ability to enforce governance and migration standards to ensure consistent, high-quality deployments and collaborative development processes.

Soft Skills:

• Strong critical thinking, collaborative problem-solving and analytical skills.
• The Self-Starter Mindset, Passion for technology advancements
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Detail-oriented with a focus on delivering high-quality results.

Nice to have:

• Active exploration of the ServiceNow Generative AI Controller and Now Assist capabilities.
• Have an understanding on how to bridge the gap between the Now Platform and external LLMs (OpenAI, Azure).
• Hands-on experience or conceptual familiarity with building custom skills in the Now Assist Skill Kit
• Experience with Generative AI capabilities to enable AI-Driven Workflow & Process Optimization.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified by Great Place To Work , the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer:

o Health Insurance with Dental & Vision

o 401K Plan

o Life Insurance, STD & LTD

o Paid Vacations & Holidays

o Paid Parental Leave

o FSA Dependent & Limited Purpose care