Genesis10 is currently seeking an ATM Help Desk Technician (2nd shift & weekends) for a contract position with a Major Financial Institution located in McLean, VA. This is a 5+ month contract opportunity. This role will join a Technical Operations Center to support a production fleet of ATMs. The successful candidate will provide technical support to Field Service Technicians, troubleshoot hardware and software issues, and manage processes to drive high availability in a 24x7x365 environment.
Responsibilities: - Support the production fleet by providing technical support to ATM Field Service Technicians and driving high-availability
- Provide technical phone support for service technicians, as well as process control and management to drive first-time resolution
- Troubleshoot issues and failures related to hardware, software, services, and network
- Act as a liaison between internal team members and vendors to help resolve escalated customer issues
- Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
- Handle internal/external reports and status updates
- Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
- Follow-up on open escalations to ensure smooth handling and accurate closure
Requirements: - Associate's Degree in a Computer Science or Technology discipline; or Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or equivalent work experience (at least 1 year in a similar role)
- Must be able to work nights and weekends as needed
- Ability to understand the current state of ATMs to fully diagnose problems for resolution
- Ability to troubleshoot ATM software related issues
- Ability to work multiple systems simultaneously
- Excellent written and oral communication skills
- Good interpersonal skills and ability to work well with end users
- Good time management and prioritization skills
- Able to handle confidential matters judiciously
- Provide efficient productivity and superior quality service while working in a fast-paced environment
Pay range: $16.23 - $24.23 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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